I would not recommend this company to anyone. They are incompetent and negligent and are certainly not worth your business. By far the worst customer service I've ever experienced. Do yourself a favor and stay clear of this company. There are plenty of better options.
13. Suburban Propane
195 Commerce WaySouth Windsor, CT 06074
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From Business: Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agri…
29 Route 66 EColumbia, CT 06237
From Business: U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, pro…
447 Enfield StEnfield, CT 06082
From Business: In 1939, Alexander S. Miller founded the Miller Oil Company to serve the heating needs of the Enfield, Connecticut area. Alexander was later joined in the busines…
6 Railroad StPomfret Center, CT 06259
From Business: Delivering quality for over 50 years, Pomfret Fuel Service LLC is your dependable resource when it comes to your water heater, furnaces, boilers, and oil burners.…
poor communication and bad checks given for merchandise
The worst customer service experience I have ever encountered. I recently moved into my first home a couple of weeks ago and did not realize I need to establish an account right away. I thought because the propane tanks were already at the property I would have a little time before calling. This is the first time I've ever lived in a home alone. Yesterday while I was working my 12 hour nursing shift, I was alerted that my heat and hot water were no longer working. Seeing as though I did not get home until 12:30 last night, I couldn't call the company until this morning, Easter Sunday. I have a 6 year old son and 6 month old daughter living with me, and my house has been getting colder by the minute. When I called the main office line, I was greeted by an angry voice on the other end of the line. Not only was this woman rude and distasteful, but she didn't even direct me on how to resolve this issue. She had no compassion what-so-ever for me and my children in our very cold house on Easter. She had a "not my problem" attitude with me for the entire conversation. When the service man called me back regarding the issue he too was rude and uncompassionate. He even had the audacity to tell me "it's your own fault your family is in the cold". Not only was this entire conversation disheartening, but at the end he had the ignorance/stupidity to tell me to call back tomorrow during normal business hours to establish an account!!!! I WOULD NEVER GIVE THIS COMPANY MY BUSINESS OR RECOMMEND THEM TO ANYONE ELSE!
Had a propane regulator installed that was defective. looked to be used as all the paint was chipping off, and only worked one time. It was tested by another propane company and confirmed defective. JRJ said they would replace, but completely blew off two different appointments I made to have it replaced and does not return messages left at their office number. Was asked to pay $150 cash for this regulator install and am very disappointed in their business practice and customer service.