13850 Manchester Rd, St. Louis, MO 63011
TollFree: (888) 768-1710
No coupons available
This was the first item I purchased from Goedeker's. I ordered a black stainless steel French door refrigerator. It was delivered on time and without a scratch. It took about three weeks from ordering online to delivery which was expected. The best part was the price and no tax.
I chose 1 star because I can’t give Goedekers zero stars!
I ordered three major appliances for a total kitchen renovation. I bought from Goedekers based on their 30day “shop with confidence guarantee “ and there was my mistake.
The dishwasher arrived staved in the upper left back corner and the seam was split. I immediately called Goedekers and was told that if I sent photos that they would “take care of it.” I sent photos immediately and after two days I sent an email asking for confirmation that they had received the photos..
Then Goedekers asked me if I still had the original packaging (I did) .
Then I was told that I had a 24 hour window to report the damage but they would contact a repair company to fix the staved in corner with leaking seam.
Within 15 minutes I heard from the repair person (by phone and by email) that they had said “over and over again “ that won’t fix these issues.
I was then told by Goedekers that I could pay $300 to return the damaged dishwasher AND spend $300 in shipping to have a new dishwasher sent out.
Now I am out my original purchase price, stuck with a leaking heap of junk, and still have to shell out more money for a dishwasher!
BUYER BEWARE! I will never, ever buy from Goedekers again!
This store is the master of the "bait & switch" which seems to be made necessary by their horrible inventory management system. They advertise items for sale at great prices, but they don't really have the items available to sell, and they don't offer any subtitutions or make any effort to hold up their end of the deal. Basically, they just tell you "tough luck" and blame someone else for the problem, such as the manufacturer. Specifically, I ordered a dryer at a great price on Black Friday weekend. I passed on other deals at other stores because I had ordered from Goedekers. Well, 4 days later, on Tuesday, I receive an email from them saying that there was a problem with my order, and that they were trying to call me. Which was a TOTAL LIE because I had no missed calls from any phone number in Missouri. So I had to take the initiative to call THEM to solve a problem that THEY caused. When I reached them, they told me that the product I ordered was discontinued and "Samsung didn't tell them". They sounded like petulant 5-year-olds trying to blame someone else when they got caught in trouble. They did not offer me any substitutions. Basically, they said "tough luck we don't have what you ordered during Black Friday" but maybe I could choose something else at their regular prices!!! I asked them if they would substitute a similar product since it was too late for me to buy from another store at Black Friday prices, but they said no. So now I have to pay several hundred dollars more for a dryer. AVOID THIS STORE AT ALL COSTS!!!
The Armen-Living-LC5005OTBR Victoria Brown Bonded Leather Ottoman we ordered shipped 4 days after purchase, and delivered 5 days later. We were very satisfied this delivered on time and in good shape. The color was very close, just a little darker on the website but not much. It looked great and was just a little more than the best price we found. The reason we went with Goedeker was their mission statement, "We believe everything we do should be for the greater glory of God. Our priority is to serve our fellow man to the best of our ability. We want our customers to see Christ in us and in everything we do." From what I understand, they will price match until you receive the product. I thought this gave a good time frame, though I didn't take advantage of it in time.
This was the first time I placed an online order through Goedeker's. I had been looking for matching pub chairs for the square counter height kitchen table I had ordered through a different online merchant. I needed (8) chairs, so I was searching for the best deal possible, and found it through Goedeker's! I was able to order the chairs in sets of 2, and the price beat what I was even seeing on Amazon Prime! The items did take a little longer to receive because they were on back order, but Goedeker's kept me informed via email as to when I could expect delivery. Great experience.... I will definitely include them in my go-to online vendors when looking for future deals. :)
Goedeker's was the only place I could finally find the bed I had been searching for. Everywhere I looked had the bed listed as unavailable. When I placed my order, the bed was on backorder, but I received updates about my order and never had to question what the status was. They also offered the best price I could find. I will definitely shop here again!
I just purchased a refrigerator through Goedeker's Internet sales. It's my first purchase of a major appliance through the Internet. John Corners took his time to make sure that all my questions were answered. The internet purchase and delivery went flawlessly. I was so impressed by my experience that I have been now telling my friends and family to shop at Goedeker's. I give them a five star rating without hesitation!
We purchased a GE Profile French Door refrigerator on February 7, 2017. It was the first time we have ever purchased a large appliance online, but no other merchant came close to Goedeker's prices. I also researched Goedeker's by reading all customer reviews, which sold me. Although the delivery time was close to 3 weeks, it was worth the wait. AM Trucking provided terrific delivery service. We are very happy with the exceptional quality & service provided by Goedeker's and plan to purchase from them again.
I purchased a heat pump water heater from Goedecker's in October, 2016. The unit was installed November, 2016. The main component, the compressor, seized up in January, 2017. The authorized repair person recommended replacement of the entire water heater, as opposed to replacing the compressor, because the entire unit appeared defective. Goedecker's refused to help in any way and had such a non caring attitude it was extremely disappointing. They washed their hands of the whole transaction and sent me to chase the manufacturer. A real slap in the face when you put your trust in a retailer for a major purchase.
Great product and professional site and delivery. Very happy with the whole process. I spoke with Customer Service early on and it was a pleasant experience. They were knowledgeable and very helpful. I also found they had the best pricing for the product I was purchasing, a large electric fireplace unit.
We've purchased two appliances in the last six months from Goedeker's now because it's just a flawless buying experience.
We were also very pleased with the delivery process. They kept us informed of our delivery every step of the way and the guys were so professional and friendly.
I will definitely recommend Goedeker's to friends and family.
We purchased our Samsung top loader washer and dryer set from Goedeker's and saved about $500.00 off the local big box stores! The shipping was fast and smooth. We had bought from Goedeker's twice before this order and will buy from them again when we need new appliances or furniture. We highly recommend Goedeker's to everyone