Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
10834 Fairfax BlvdFairfax, VA 22030
From Business: Visit Midas in Fairfax located at 10834 Lee Highway for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change, new ti…
13709 Jefferson Davis HwyWoodbridge, VA 22191
From Business: Visit Midas in Woodbridge located at 13709 Jefferson-Davis Highway for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil…
7047 Allentown RdTemple Hills, MD 20748
From Business: Visit Midas in Temple Hills located at 7047 Allentown Road for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change,…
7892 Sudley RdManassas, VA 20109
From Business: Visit Midas in Manassas located at 7892 Sudley Road for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change, new ti…
5717 Silver Hill RdDistrict Heights, MD 20747
From Business: Visit Midas in Forestville located at 5717 Silver Hill Road for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change…
8001 Malcolm RdClinton, MD 20735
From Business: Visit Midas in Clinton located at 8001 Malcolm Road for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change, new ti…
1620 Rhode Island Ave NEWashington, DC 20018
From Business: Visit Midas in Washington located at 1620 Rhode Island Avenue, Northeast for complete auto care for your vehicle. Visit us for regular maintenance visits, a routi…
1460 Rockville PikeRockville, MD 20852
From Business: Visit Midas in Rockville located at 1460 Rockville Pike for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change, ne…
11340 Amherst AveSilver Spring, MD 20902
From Business: Visit Midas in Wheaton located at 11340 Amherst Avenue for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change, new…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
Taylor and John: Many thanksfor a super experience last Tuesday with the inspection and maintenance work on my newly acquired 1999 Porsche Boxster with 52,000 miles. The blogs were correct - Taylor Chapman and the German Auto Group are fantastic to work with! John took the time to get to know me and my Porsche, and answer many of my newbee questions related to my Boxster. Taylor spent 20 minutes with me with John taking notes on the inspection of my Boxster, checking everything from back to front. Taylor obviously knows his Porsches very, very well, yet he talked to me at my non-technical level as he inspected my car. Taylor offered to take me out as a passenger in my Boxster out what turned out to be a 15 minute test drive, and that was a great learning experience. Not only did he show me how a Porsche can be driven, but he also was keenly listening and feeling for any challenges with my Boxster. For example, he could feel that the alignment was a bit off. Sure enough, when we looked at the tires when the car was on the lift, they showed signs of cupping. At no time did I feel that Taylor and John were trying to upsell me. They earned my trust and respect. Further, Taylor suggested that I wait until the 60,000 mile service to replace my worn clutch to save me some labor charges. John saved me about $75 by ordering a spare key for me versus my plan to order it through Porsche of Arlington, and by offering a replacement tire from Tire Rack at minimal mark-up. Lastly, all the German Auto Group staff I interfaced with were pleasant and upbeat, the shop was very clean and organized, and the waiting room and restroom were actually in better shape than my VW and Saab dealer's facilities. Overall, I look forward to working with Taylor, John and everyone at German Auto Group. What a "wow" first experience. Again, my sincere appreciation to Taylor and John for a job very well done. Please feel free to share this feedback with potential customers and your web site. Sincerely, Chuck Wellard ___________________________ Charles P. Wellard, CAE Vice President - Finance and Administration American Bakers Association 910 M Street, N.W., #722 Washington, DC 20001 V: 202.898.0484 F: 202.898.0485 E: email@example.com
First experience with this company. Hit/run driver hit my truck, but was caught and had Geico insurance, so was referred to this shop. Estimator was Mark, who looked it over and told me he’d call me that night and call along the way with progress of repairs. He never called. I called 4 days into the repair to check the status, and he called back and told me when it would be ready. I went to pick up the truck, and while waiting, read the repair sheet. Noticed that the estimate was almost $500 more than 2 estimates from other local shops. More importantly, I noticed that they listed “remove/install trailer hitch, window in side door, and blending of the paint on the rear door”. To make a long story short, I carefully inspected each item, and pointed out to the guy that these particular things have obviously never been done. He said “well, that’s what was on the estimate (?)” I asked if they had a Quality Inspector to check if things listed are actually done, and he said “yes, he was supposed to check and make sure they were done”. He then proceeded to just stand there looking at me. I asked to speak with the boss, and he informed me that the boss leaves at 1:30 every day, so he wasn’t available. I advised that I would inform Geico that they were being charged for stuff on a repair sheet (marked “PAID BY GEICO) that wasn’t actually done. He then said he could adjust the bill. So, my thoughts are this: first, and likely very important, is why would a repair facility submit a bill to the Insurance Company without verifying that the work was actually done, and would they have told the Insurance company things weren’t done had I not pointed them out? Does this shop engage in this activity, and hope the customer doesn’t know better, or notice? While the finished product is excellent as far as the paint & body work, I have no confidence in a repair facility that doesn’t check their work, and bills insurance companies for work never performed. If you ever have the opportunity to deal with this repair facility, make sure you check to see they’ve done what they charged for. Falsification of bills leads to increases in all our insurance premiums. I personally will never deal with them again.
I took my wife's car to this place....Benz E350 AMG. The Service "C" was due (whatever that means), and it became my responsibility to get it taken care of after I laughed at my wife when she paid 250+ at the dealer for an oil change(aka service "B)". The first thing I did was try to figure out exactly what service C was by googling around....The only info I could find was, "expect to pay between 200 and 700 dollars" and that it could be just about anything....(oil, breaks, tires, filters, plugs..blah blah). The official benz website says "C" for my make and model consists of oil, cabin air filter, break line flush, and tire rotation. Next thing I did was try to find a place close by that did not have terrible reviews... When I found this place, (8 reviews mostly positive) I decided to call the place and ask what service C was....Guy told me same thing as internet. I figured this was my best bet and dropped my car off at 11:30 am. upon arrival, I was surprised by the looks of the place from the outside, meaning, it is located in a building with a deli and a car parts store next door; so I thought to myself, where on earth do they fix the cars? I asked the guy, and he walked into the shop(back of building). I'm not a mechanic but it did appear to be state of the art, clean, and organized. For what it's worth, the lobby looked nice enough as well... small seating area that was clean. Guy called my by 1:30 to tell me my car needs an oil change, tire rotation, cabin filter replacement, brake line flush. That sounds familiar...so I said go ahead…. Charged me 500…guess I’m no better than my wife at this stuff, and btw, the price is the only reason for 4 stars. My guess is this would be slightly less than what dealers charge in this area from what I’ve seen on the message boards… The car was ready by 4pm.
I just moved to virginia and dont have my tools or a shop to work on my GTI here. My car was leeking coolant so i needed a water pump and figured get a new timing belt as well since its the same labor.. this place has the best prices around too..They were very professional and had the car done in a day! good business from the outside and what seemed like the inside too.while driving the car the next day the car kinda putted slightly( the ecu trying to reajust to bad gas) and the engine light came on... went to get gas and my gas cap was gone. unfortunatelly they put 10 dollers of gas and put regular not premium and forgot/lost the gas cap..The leak is still there also so im very concerned.. so i called the mechanic and he was Very Understanding... he agreed to do a vagcom check and replace the cap free of charge, and check out the leak... very buiseness oriented, im going in tomorrow and if all goes well i will be a repeat customer and give them 5 stars because this is a mistake any mechanic can make.. im hoping the coolant leak is a easy fix ..im just hopeful it will be resolved tomorrow, have a mercedes that needs work that will be here after xmas if they come through as well
Mike, Just wanted to say thank you for the letting me know about your former place of employment German Auto Group. They were great! Besides taking care of my Mini, they are close to my work. Juan dropped me off at work and picked me up when the car was ready! That is customer service! I am taking my Mini there from now on, no more driving to Sterling or Manassas. The price you quoted was very close too, the cost for this job was half of the price in Manassas! I feel they are honest and didn’t cheat me. Thank goodness, with the holidays coming the savings will be useful. I have referred them to several of my employees who have BMW’s, Volvo’s and Mercedes. Well, I just wanted to drop you a note and say Thanks and Happy Thanksgiving. To you as well German Auto Group. Mili M. Williams Air Operations Supervisor Davison Army Airfield 12th Aviation Battalion DSN 656 7547 Com 703 806 7547 Fax 703 806 7110 firstname.lastname@example.org
9/16/2010 Hello all, I just used this shop for the first time this week. I am what you would call a gear head, I do most of the work to my car myself, unless it is above my skill level (engine and fluids) I do not have a shop and I do not have the ability to dispose of certain fluids. I decided to take it to them because they work on Volkswagen’s. I have a 2003 golf TDI (Diesel) I stopped in and they were very friendly and it looked as though the whole shop was busy with something. It feels like everything stopped when I can in. Right away they took my car and started to do the work that was needed, I am sure they pulled the mechanic from another longer job to take care of me right away. one hour later- they were done. My car was returned to me cleaner then I gave it to them ( THEY WASHED IT:-) even they wheels. It was the WOW that will keep me coming back! I was treated just as good as the Porsche & Benz owners
I love this place. I googled them and had seen the negative reviews. I almost didn't go there, but I my car couldn't make the drive to the other place. So I gave German Auto Group a chance. Boy, I am glad I did, Tim is great! The car, aka the Silver Bullet, runs like new! My Merc SL500, Silver Bullet, is very happy and so am I. Good service and great prices will keep me coming back! Next month I am bringing the Merc ML350 in for some A/C work. --------------------------------------- Updated 12/8 As promised in my last post, I brought my ML350 to German Auto Group. All I can say is wow once again! When I needed a ride, Tim picked me up in my car. The price was right and I am very satisfied. I will gladly take my Mercs to them for all my service needs. Also, they can do Class A and B service --so I will be back time and time again. Happy Motoring, Jerry Rhoads
I've brought my 2002 Porsche Boxster to German Auto Group several times and have always been extremely satisfied with their exceptional customer care, meticulous service, and low prices. Taylor Chapman is a Porsche specialist and is an excellent mechanic that shares his knowledge and helps you do only the required service at the lowest costs. He installed a clutch I bought online and saved me almost $1000 versus buying it and getting it installed at the dealer. Likewise, he did my 60K service and saved me another $500 versus the dealer price. Plus, I think he's just more knowledgeable, honest, and plain better than the dealer. I wouldn’t bring my baby anywhere else. Check Taylor out, you’ll be glad you did!
I've brought my car in to be worked on here several times since I found out it existed. The place is clean, orderly and professional, but what brings me back is the honesty of the employees, quality of work and low prices. I went to my dealership recently where they quoted me hundreds upon hundreds of dollars for problems that apparently didn't even exist! Bobby Ross at German Auto Group found the problem, called to explain what was going on and took care of it. I was treated with courtesy and respect, unlike my experience at the dealership. My car is running beautifully and best of all, I paid 1/4 what the dealer had quoted me. Thank you Bobby and thank you German Auto Group...you're the BEST!!!
I want to thank German Auto and especially Tim for an exceptional experience. I visited German this week after years of frustration dealing with BMW of Fairfax. I recently attended the BMW dealers "free clinic" where they "found" over $5K worth of "repairs" - including a recommendation to replace brake fluid - which I just had done 6 months ago. I then brought the car to German Auto, where they reassessed what the dealer "found." Car is now fully repaired for $2K less than the dealers estimate. Excellent customer service from Tim. Free complimentary loaner as well. Will definitely return to German Auto Group! Chris
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.