Red's Heating & Cooling
2509 Hickory Dr, Springfield, TN 37172
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Tech came over while I wasn't home. My wife showed him to the basement where I needed a duct ran and a wall A/C serviced. He left after 15min saying he couldn't do the job. He also left the wall A/C running all day and took the batteries out of the remote so I couldn't turn it off easily when I finally got back home. (The unit has no other controls.) He also left my basement and garage doors wide open. Anyone could have just walked right into my house, and all my expensive musical and electronic gear in my basement is now damp from the moist air pouring in from outside. (It's been humid/rainy today.) My dehumidifier was unable to keep up and has been running full blast all day in vain. I would NOT recommend this company to anyone. If you do take the plunge, don't let these morons near your home unsupervised.
RUDE Customer service by the Owner!
Red's Heating & Cooling installed HVAC systems in our new home. Improper drain pipe installation caused water damage which they claim they are not responsible for. We moved into our new house on 1/25/2017, in which Red's Heating & Cooling installed both of the HVAC units.
From day one we have had repeated issues with both units, requiring several service calls. We have only been in the home about 3 months. The day we moved in the downstairs heat would not work. They had to come 3 times to finally fix that, weeks apart.
For the upstairs unit they have had to come out 4 times for various issues. This last time, and the crux of my complaint was they did not properly install the drain pipe for water from the unit originally. They mounted the drain pipe in the drain pan with it going UPHILL away from the unit. The overflow switch failed and because the pipe was going uphill the water could not drain.
Because of this water overflowed the drain pan and caused damage to our ceiling below, and onto our new mattress set. They came out and rerouted the drain pipe from higher in the unit, bypassing the original drain pipe, but claim there was nothing wrong with the pipe installation and they are not responsible for the damage caused to our ceilings. I tried dealing with the owner even providing photo and explanation and he was RUDE, and only wanted to argue that they did nothing wrong. Very disappointed to say the least!!
AMAZING. The company took out my Old heat pump system and installed a new one in 2 hours. Hauled off everything, installed and check performance of new unit in 2.5 total. He was quick polite and proffessional. I was very impressed with the vehicles, uniforms and all the work, and the best price i could find. I would HIGHLY reccomend this company
Put a new 3.5 ton unit in my home from another company who had the lowest price if 15 in the area. 6 months later had to put another 3.5 ton unit in another home and red was half the cost of the first one for the same unit. Wish I had found him sooner. Offered me financing too.