VCA Old Marple Animal Hospital
820 W Springfield Rd, Springfield, PA 19064
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Avoid this place Dr Tyson is a heartless creep he will rob his clients no feelings what so ever I dealt with this place 10 years ago and I happy that I see similar reviews about this Tyson character take a look around there are many vets that are better than him Drexel hill on Garrett road is one for instance
Spent 700$ n still dont know whats exactly wrong with my dog n they seemed distant n uncaring , i will not go to them again , dont go! They are more about the money than your pet, read reviews about the vet before you choose one, dont assume they are all out to help, its a business n out for $
I loved this place until today. I brought my dog in as an emergency. Waited 2 hours then was told to go home and she'll be done in a few hours. 3 hours later I called and was told she hasn't even been seen yet. So by them telling me this there saying that my dog isn't important. I'm sorry it if I bring my dog in as an emergency I expect her to be seen right away. I spend at least $10,000 on my two dogs within the past three years here and it stops now.
When I first started boarding at VCA a dog who stayed 3 or more days was sent home with a bath,food was included. Then VCA took over The bath was $25.00 if requested.They requested you bring dog food. A rabies, bordetella, DHPP vaccine were always required then a negative fecal test was needed. They added a canine influenza vaccine. This year a second canine influenza shot will be required. "As for the CIV vaccine, it does NOT prevent infection. It reduces viral shedding once infection is present, and it may lessen the severity of symptoms and their duration. But it does not keep your dog from acquiring the influenza virus." Dr Karen Becker
Caninine Influenza Virus Surveillance Network
CIV Surveillance Partnership
Anything for a buck!!
DON'T GO HERE! DON'T GO TO A VCA CLINIC EVER! Since they became VCA I have had the most horrifying experience. I took my cat in because he seemed warm & not acting himself. He also had been loosing weight. I am a very experienced pet owner and have some text book knowledge of animal disease. I told them I wanted him checked for diabetes and thyroid problems. I guess they did not like that I seemed to know what to look for. They told me he needed x-rays and blood work, I agreed to a standard blood test to start. I waited over an hour for the vet to return with the results and my cat. I was presented with a bill for $1,400. I did not have the money and was told I could not have my cat until I paid for the bill. I did not agree to all the diagnostic testing they did. They did many x-rays, and major blood testing, IV's etc. I left in tears without my beloved Moe. I returned asking to speak to Dr. Tyson, the owner of the practice, or the office manager--I was denied, being told no one was available to talk to me. I negotiated the cost down but was told no refund would be coming but a credit would be on my account for $150.00. It turned out he had, as I ,a thyroid problem easily diagnosed with a blood test only. If Moe was a human would you agree to needlessly be subjected to radiation? Dogs and cats are animals as are humans. Don't accept shoddy medical care for them. Would you accept this treatment for your children or spouse or yourself?
My husband and I would like to thank everyone at VCA Old Marple Animal Hospital for the wonderful care they provided for our little pug Bella. Having always used VCA Old Marple as her Vet, we called a bit upset because we noticed Bella was having trouble going potty. After describing her symptoms, Dr. Feaster asked if it was possible for me to immediately bring her over and not to let her relieve her bladder before bringing her so she could observe her and see what was going on. Upon arrival, Dr. Feaster took her right away and asked if we could stay as she felt she had stones but wanted to do x-rays. Sure enough, Bella had stones that were stuck in her tube. Dr. Feaster was very attentive and tried to see if she could manipulate it and was able to get it back into the bladder being they were large for her size. In doing this Bella would feel more comfortable. Dr Feaster immediately consulted with Dr. Fatula about doing surgery for Bella to remove these stones. Hearing that your faithful friend would have to undergo surgery is enough to make any pet owner concerned and have many questions. Dr. Fatula immediately eased our worries and told us that even though this is a major surgery it is one they do often and that Bella would be in wonderful care. Bella arrived early the following morning and I was a bit worried about her wellbeing due to the fact that pugs already have trouble breathing due to their pushed in nose. Dr. Fatula explained that they would insert a breathing tube and even made me smile when she explained that dogs like Bella hate giving back the breathing tube after surgery because they realize how well they are able to breathe with the tube and that is something they haven’t experienced before. I called to check on Bella later that morning and was told that Dr. Fatula was just finishing up and was to call me soon. I no sooner hung up and sure enough within 5 minutes my phone rang and I was reassured that Bella was resting comfortable and the surgery went well. They removed 4 stones and cleaned out a lot of gunk and flushed her bladder. The day before we met Donna Interrante, Patient Outreach Coordinator and told she would be checking on Bella and I could call her anytime to see how Bella was doing. Donna was another reassuring voice who kept in contact with me after the surgery and during Bella’s stay. Donna also went over all Bella’s discharge instructions the following day in her private office and made sure I understood all her medications and even let me pick a toy to bring home for Bella. When they went to get Bella for me to bring home, Dr. Feaster, Dr. Fatula, Donna and Allison from the front office all showed up with Bella. I was expecting Bella to be overwhelmed and jump on me but she loved all the attention she was getting from all these caring and loving Dr’s and staff she hardly knew mom was here. It was at that moment that I realized what wonderful care Bella received and what a loving environment she was in because Bella seemed to be in no hurry to leave these wonderful people.
Bella’s recovery has been painless. She was groggy her first day home but after that it was hard holding her down. I don’t even think she realizes that she had a major surgery and I owe that to the skilled Doctors of VCA Old Marple and their expertise. Bella came home on a Friday afternoon and Monday Dr. Feaster was on the phone checking on her. I would recommend VCA to every pet owner who wants to be certain that their pet is getting not only the best expertise care available but a loving environment. I have nothing but 5 star reviews for Dr. Feaster, Dr. Fatula, Donna and Allison. I gave them all a big hug and thank you and I know Bella thinks they all rock also!
I would rate this animal hospital a zero if this site allowed me to. This is by far the worst animal hospital in Delaware County, hands down. If they did not have 24 hour emergency care I truly believe they would be out of business. I have personally had horrible experience with this hospital treating my cat for urinary blockage. When I posted this experience to Facebook I had at least 10 people respond to my post saying this was a horrible hospital and to get my cat out of there. There are much better hospitals in delaware county with owners who actually care about helping animals before making money.
Thank God my dog has had no major medical issues, however the staff and Doctors are uncaring and charge an outrageous amount for a visit. My sister dog was just their and they charged her 2400.00 and said we can't help you, please come get your dog. They didn't care that the dog was very ill and she told two very conflicting stories from different Doctors, thank then was given the run around. Never again will I take my dog there!!!
I have gone to Old Marple Vet for 15 years! Since they have changed to VCA, it is horrible. As a previous reviewer has said, prices have skyrocketed and service has gone completely down. They might have 1 or 2 good vets left but the really good vets have left the practice due to policies. I have heard more bad things about that place then good anymore! I am picking up my dogs and cat's records and moving to a place that cares about their clients. It is a shame that such a good place has become such a factory!
What a horrible experience! I had a vet by the name of Dr Shelley who did a fine needle aspirate on my poodle who had a small lump on her ear. Dr Shelley came back in the office and said "I HAVE GOOD NEWS" I thought great... then she said "SHE HAS A MASS CELL TUMOR". I said what kind of good news is that! She said she meant she was able to do an aspirate. You don't tell someone you have good news and then tell them its major, I believe she said it was malignant but I was so upset over the result and the way she told me I wasn't sure everything she said. After I left I called to talk to her but she would not return my TWO calls... it is 3 days and I still haven't heard from her. The place seems like a money pit and I still have to talk to the surgeon who is there only on Fridays.... I am really upset over the way the vet gave me the news. Good news?? Not really!!
They are HORRIBLE! I have only had my puppies for a few months, and that place is a zoo. They are so completely disorganized. My puppy had problems, I went back 4 times and they kept telling me the meds were ready. Each time I returned, they had no idea what I was talkng about. He missed several days of antibotics (which is very dangerous) because of their incompetance. The staff hung up on me twice on the phone after the 4 time I went back.
I just cut my losses and went to Wellington. A breath of fresh air!
I was referred to this place by someone else. No disrespect to them, but I really wished I would've taken our english bulldog somewhere else. My husband and I went on vacation for 9 days. My husband didn't seem to have any problems with the staff, but when we picked up our dog, they said they had just finish bathing him. Well, I guess they must let them air dry and not blow dry them. So, when he came out, not only was he wet, he was shedding like crazy and smelled. Once we got home, we noticed he has tear stains. I know that his breed is prone to having them, but this usually happens if his skin is not being cleaned daily. Also, if his face is being washed with shampoo and left wet, which is how we picked him up. Needless to say, now we have to take him to our vet and get that treated. I feel sorry for my dog, it looks so painful. DO NOT take your pet to this place under any circumstances!! I am sorry I had to learn at my dog's expense, but hopefully I can save someone else's pet!!