Went to this location with a major problem. Kelly handled it very quickly and efficiently. She also sold me a Directv package. Not to mention that she smiled and was polite every minute. She will be my go to from now on.
3853 S Campbell AveSpringfield, MO 65807
From Business: U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations design…
If you have a problem , no management on site. Customer service was very disappointing! Felt taken advantage of. I would not recommend this place.
Worst customer service ever-- if you have a problem no manager on site. Will not recommend to anyone !! BAD EXPERIENCE !!!!
I ordered U-verse with every channel you have with U-verse Internet and phone on November 28th and was given a install date of December 8th. On December 6th I was contacted by your customer service and told that you don't have service in my area and my order was cancelled. I went back up to the store and got the issue fixed and was told that the install date would remain the same. I was then contacted by the store on December 8th and told I unfortunately would have to wait until the 13th. The next day I received a email that I would not be getting service installed until the 19th of December. Now because I took you at your word I canceled my services with mediacom on the 8th and now have no phone or Internet that I need for doctors that call and contact me. I called into customer service and was told that I could not speak to a manager that I would have to wait 48 to 72 hours for a call back. It's now past three days and no call back, resolution or even an acknowledgement of the issue when I called in to your customer service. Sadly I'm going to call mediacom tommrow and get their services back and cancel yours. Just a word of advice no matter how big of a company you are when you treat customers like this it will eventually effect your company. Maybe not short-term but it will long term. You have lost a customer that was ordering your biggest U-verse package and I contemplating weather or not keeping my three cell phones with your company. I hope I get a resolution to this issue before I have to get mediacom again. Thanks