I have been to Bach's store several times and the staff is always polite and professional. They are quick to answer any questions about products or insurance needs.
I ONLY gave this company 1 star because a 0 star rating is not an option. This company is unbelievably SLOW! We ordered a custom molded seat for her power wheelchair, and it took 1 year for them to deliver the seat. They do not take appointments in the Lebanon Missouri area after 3 o'clock, and they expect to be able to interrupt the child's class at school in order to service what they sell. We also ordered a bath seat from them about 6 months ago. They initially brought us the wrong bath seat, and they were supposed to order us another. However they totally lost our order all together.............and we wait........
I have found that most of the employees seem to know what they are talking about and are certainly helpful, patient, and courteous. BUT THE COMPANY CHARGES FOR EVERYTHING! I don't deal with businesses that charge me $72 an hour to tighten and adjust a new product I bought there. I'm thinking of quitting them for that reason alone.
Horrible customer service. Poor communication. Very unprofessional.I would not recommend this location for anything.
OMG! They are SO awful!! The incompetence of the staff is amazing! They repeatedly failed to take all the info needed to place an order , then when called to see WHERE the medical supply is-"Oh, we didn't have all the info we needed, so we didn't send out the order," Didn't call/email for more details, just did NOTHING! I Pray they do not supply emergency oxygen to folks, there'd be some purple customers! This type of treatment is the same as a co-worker rec'd when she went to Bach for support stockings. She had to go back 3 times!! to be re-measured. The lady who 'helped' her was really rude, and like my case, and as the other reviewer related there was no "Sorry." Just "you have to return" I joined this site JUST to review Bach; I am that P'O'd about their non-service. AVOID them like the plague!