We rented 8 tuxedos from Mens Warehouse in Springfield, MO for a destination wedding in Branson, Mo We picked them up on Friday assuming that they were to be returned on Monday since no one told us any different and the Wedding was Saturday night. When one of the groomsmen tried his on the vest had to be held together by a toothpick because at the time thats all we had. It was in very poor condition especially ffor the $225 per tux that was paid but we did not complain. What was rude and UNBELIEVABLE was when we took it back Monday BEFORE NOON they said they were late and was charged over $83 dollares late fee! They said that was a deal since it should have been double that. We contacted the home office twice and they said it must have been taken off because they couldn't see the charge but they would call me it there was a problem and gave me a dispute number. NO ONE called me back, the charge was on my credit card and I called again and filed a dsipute. Again Mens Warehouse office said it was taken care of. I just got my bill and again they reinstated it. The wedding was 1 1/2 hours roundtrip from the store. My husband was kind enough to take ALL 8 tuxedos for the groomsmen, fathers, etc back to the store since everyone else was busy leaving town, and NOONE told us it was suppose to be back SUNDAY. We didn't even think they would be open. This MENS WAREHOUSE is out for every buck they can bring it. Tey care NOTHING about their customers!
Had same experience. My wife walked to in pick up my 500$ suit I ordered. They ignored her and were snotty. I think they should clean house. Has been like that a couple time now. Time to move on somewhere else
walked in there to get a tuxedo for my wedding is the people wouldn't even acknowledge my sister they settle a circle and talk why stop back in the box looking at tuxedos for half an hour finally I have decided to leave images watch me walk out people there again rude and would like to know if that I would need service so much for buying 6 tuxedos