Absolutely horrible. I took two pair of dress shoes that I had some leather cracking on them and asked Billy specifically if he can repair them. He said he could dye and condition them and they would look like new again. I get there to pick them up and they are nearly the same condition they were when I took them there. The burgundy shoes are absolutely horrendous an, look like something that you would buy from a bad yard sale for cheap and the black shoes were at least a little better but still problematic. So they still charged me the full $20 for one and still charge me $5 on the other shoes that I will have to throw away. Had he told me originally that those shoes were not repairable, I would've just thrown them in the trash and not wasted the money, I could've put that toward a new pairs. Would never recommend them or take anything back there. Unbelievable they couldn't even call when starting the process and told be they were alreay a lost cause.
The proprietor estimated it would take him a week and a half to re-wrap the leather on a pair of high heels. The work was delayed for two weeks because he forgot about my shoes, then there was another two-week delay because he got sick. When I finally went to pick up the shoes, he told me he would not even attempt the repair for fear of damaging the shoes. I can’t believe I had to wait a month for him to do absolutely nothing. I wish I had taken my business elsewhere from the very beginning.
Nice guy. Good fast work. Priced right. Give this guy your business. He put sole savers on my husbands boots. Charged 15$. Got them that afternoon. Yeah. Give this guy your business
I brought a pair of boots to be repaired on October 20th, 2014. The owner said it would take about a week to repair and he would call when finished. No call. I called back in November, was told it'd be about another week. Still didn't receive a call. I called back in December and was told they would be done by December 26. Went to pick up boots 1/6/15, and they had not been worked on. Told owner that they had been there since October and that I would take them elsewhere. No apology given for the lack of service. I would not return here and do not recommend The Sole Man to anyone who desires respectful service. Cannot comment on actual quality of service as he never even repaired my item.
I am so happy! Billy used his magic on my boots again! No one will ever touch my boots again!
I've been taking him my boots for years. I wont let anyone else work on them. He does an excellent job, in a timely manner, and all at a reasonable price.
I took my Birkenstocks to them and they were totally destroyed they made them like brand new and it only took 3 days.