I've visited this store five times now. The first time to drop of shirts to be laundered and pressed. The second and third times were unsuccessful attempts to collect my shirts as they had been temporarily lost. The third visit was quite comical, I thought I was in a Seinfeld episode. I received a call saying the shirts were found and were waiting for me at the store. When I arrived at the store the third time (without my ticket since they kept it while they looked for the shirts) the nice little old lady just kept telling me "I'm sorry dear but I didn't do any shirts for that name." I had to suggest to her that perhaps I could leave my name and number and someone else might call me back. Ultimately my shirts were found (after I called their other location in Buffalo and talked to someone that remembered my name and my shirts). That's fine, they apologized and offered to deliver them to me when they found them. I declined the delivery since it was on my way home and accepted the apology as genuine. I would give them another try. I got home to find the worst ironing job I've ever seen. Wrinkles were pressed in all over the place. The shirts weren't wearable. My fifth and final visit was to return to show them the shirts. He said he could fix it but I told him after all of this I would rather just have my money back. No apology, not admitting that the quality was low, just an attitude of being bothered and a shallow offer of fixing them. He gave me the money and I won't be back.*EditedI received a call from Mr. Phillips asking me to take this review down. He was sincere in his apology but irritated that I posted the review. He informed me his body language was directed towards his staff (that he was disappointed in the quality they let out the door), not towards me. He let me know that normally he would have been there but he had to go out of town. The review remains an accurate representation of what occurred, but in the interest of fairness I've changed the rating as I appreciate the effort to remedy the situation.
I love Men's Suit Mart's Big and Tall department. I get personal service and they are wonderful at fitting me. I like their in-house alteration lady…
Try on EVERYTHING as soon as you can. they screwed up shirt sizes and vest colors. But if you do find a problem with what you were given just DO NOT blame them, because it IS NOT their fault. (They measured some of the boys and everyone they personaly measured was wrong, maybe they need someone else to write stuff down for them) Not really friendly, if you have a large order like I did, I woud recommend going some place different. (I rented 9 Tux's in all) Maybe 3 fit like they were suppose to. The only reason they get 2 stars is because they did correct the vests...sort of (still wrong color but at least my father-in-law did not look like a groomsmen) and they exchanged one shirt. Good luck and try EVERYTHING on way before you event.
we used paul phillips for my daughter's wedding. we were very very pleased. the service was excellent. the selection was excellent and the price was very excellent. we needed brown tuxes and all the other tux stores were extremely expensive. i would recommend paul phillips for all formal wear.