This location has the absolute worst customer service & worse yet, they took advantage of my 70 year old mother/aunt as they knew she was a first time renter. They sold her an upgrade which doubled her original price quote & did not deliver on the "bells and whistles" as promised & even after she told them she did NOT need insurance as her policy covered her rental car, the agent told her he had the same insurance & it didn't cover a rental. He then said it is only $24.00 for the coverage and she said, really? My best friend and I can split that and only pay $12.00 each then. He did not bother to correct her & make sure she knew it was a "daily" fee. Instead of a $237.00 weekly rental, she returned to receive a $663.00 bill. To top it all off, the manager of the Springfield Airport location wouldn't even listen to our concern & just interrupted & kept saying it was a valid fee. Stay away- do not use this location-especially if you are elderly, trust people & think they are honest!