Spring Valley Veterinary Hospital
1700 S Enterprise Ave, Springfield, MO 65804
Emergencies: 24 Hours / 7 Days a Week: (417) 887-0898
Doctorate of Veterinary Medicine
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My cat had a UTI. I dropped him off at 7:30 and called around 11 when no one called me. I explained multiple times I needed to pick him up by 4. They said no progress, he hadn't went pee. I called back around 2:30, and they acted like it was weird I was calling, and no one knew I needed to be there by 4. The vet, Rebecca, proceeded to call me. When I said it makes me uncomfortable that no one has any info on my cat and it's an hour and a half till I pick him up, her immediate response was for me to find another veterinarian. They wanted to wait to do a $36 urinalysis for the UTI they said he had, which I was fine leaving him overnight, but that wasn't even offered, but 4 was an issue. If a business owners first response to something uncomfortable is to move on, there will be no customers left. It was all a huge misunderstanding that no one took the time to understand. The times I had been there before, some of the front desk people were really snobby. Im always cheerful; it's a requirement of my job and it's how I choose to live my life. I have no place in a business that will just tell off a confused customer.