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Hours

Regular Hours

Extra Phones

(417) 820-2765

Payment method
visa, mastercard, all major credit cards, amex, discover
Categories
Employment Agencies, Hospitals

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Reviews

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Dana G.

12/13/2017

Overall
Expertise
Professionalism

THIS WAS A MESSAGE TO ST LOUIS UPPER MANAGEMENT AFTER BEING BLOCKED BY SPRINGFIELD VP IMSTEAD OF ADDRESSING MY COMCERNS. I was wondering if you could direct me in the right direction. Below is a message I sent to Aaron Carlson he didn't reply then blocked me.

I have been dealing with safety for 2 months over my mothers care and belongings with no resolve.

I have left 3 messages for Aaron's admin asst with no return call. I've filed a formal Complaint through the website with no call back. I am to the point where I'll have to get an attorney and the media involved if I don it get a call from someone, very soon.

Pqn J.
Edited: 11/02/2017
Overall
Expertise
Professionalism

Don't ever come to this racist hospital!- its a dirty shame!- because of the rude nurses especially the worst one of all!- JUANITA! In the psych ward inpatient A- Marian center! She should be fired!- for being so racist and disrespectful to patients!- in need of help!- but u will get no help from her!- if u are black!!! And don't say u are homeless and suicidak- she will call u a liar!- to your face!- and threaten u and violate all your patients rights- only if your black!!! She is the most disgusting nurse I have ever seen in my whole life! Shame on her! And I feel sorry for her next innocent victim! And DR KIM!- is a disgrace to her profession!- she is racist too! And the worst psychiatrist that ever lived! They should be shut down!- and sued!! For discrimination! And for violating patients rights for treatment- based on your race! And for being prejudice- if u say your homeless!-there is no mercy here!- by these pathetic lying hypocrites! Beware!!! Of these racists! The worst in the world!!!!!!!

Debi A.

11/16/2016

Overall
Expertise
Professionalism

Worst 9 day hospital experience ever! Not sure if we're spoiled out here in California with our health care or if this is just an extremely bad place to have loved ones at when sick. No sense of urgency and caught the staff in numerous lies when we asked questions. No one ever knew what was going on. Father in law diagnosed with pancreatic cancer......no one seemed to know what anyone was doing for him nor did they ever bother to ask. I realize this is no USC Norris but come on...... you really should take some lessons Mercy. Pain was NOT managed, no one made sure he ate, never had a case manager or social worker come meet with us. Surgeries, X-rays and procedures changed times and days every time they were scheduled. Awful awful awful. However......Krystal and Ashley on the 3rd floor for room 3252 were phenomenal. Treated us like we were the only family in there. The rest of the nursing staff should be retrained by them! Especially the ladies on the 4th floor intensive care. You should be ashamed.

James E.

10/18/2016

Overall
Expertise
Professionalism

Scheduling nightmare. Incompetent scheduling employees. No communication. I have a 10 o'clock appointment on Wednesday October 19th. If it doesn't go well, you will be seeing more....

Tisha H.

08/11/2016

Overall
Expertise
Professionalism

I had to go to the emergency room while at a federal training in Springfueld. People were waiting 8+ hours in the waiting room. There was blood in the floor in the bathroom. I had an ultersound for possible DVT. I waited 4 1/2 hours for a 20 min ultersound. They asked me to take off my pants and didn't provide any gowns or sheets. People wait so much that they have a policy to walk around and check vitals every two hours. This is a poor functioning hospital. The staff explained they have a nurse shortage. I feel sad for the people of this town. I've been here 6 hours and I'm still in the waiting room and not placed in a room. There are no cleaning people going around trying to reduce disease.

Shannon G.

09/26/2015

Overall

This is absolutely the worst hospital I have ever been to.we took my dad that had just had knee surgery there because we thought he may have a blood clot. They were very unsympathetic to all of us. Didn't act like they cared about anyone. 4 hours later my dad was seen. I will never go again

Rachel A.

07/30/2015

Overall

Absolutely incompetent nurse line, can't even imagine trusting this hospital to care for my family

D V.

05/10/2015

Overall

The staff have to be the most unsympathetic, hateful I have ever spoken with. When calling to ask if they had information on financial assistance for a friend after she lost her daughter I was completely appualed with the nurses unprofessionalism. I asked for no patient information and was in fact clear I wanted not to reference the patient simply wanted hospital service information and was given a HIPPA schpeal. Then she stated I'm a night nurse I don't know that kind of stuff. I'm quite familiar with HIPPA and simply wanted general hospital information. For a nurse working in labor and delivery you would expect them to be sympathetic when giving information about someone trying to help with the loss of a child.

Janet B.

04/20/2015

Overall

My Mother was 94 years old and admitted with a broken hip. Surgery experience was great. She had a problem that put in ICU. We were told she was not eating and found the problem was the food was not placed where she could reach it. She was released to a regular room for one day. We gave our nursing home preferences. Choice 1 and Choice 2. We left for lunch and came back and she had been moved to a nursing home for rehab. NO phone calls to inform us release was taking place. She was placed in Choice 2 nursing, stating Choice 1 had no vacancies. We received a call from our first choice the following day and they were expecting her. I told them Mercy said they no vacancies and they said that was not true. I will say the nurses on Floor were good. I am thinking of moving all of our family to Cox System. Barry B.

Gordon W.

01/05/2015

Overall

Administrative nightmare with hospital working with insurance carriers. Various websites have missing or incorrect phone numbers, e-mail addresses. You can spend all day on the phone waiting or being shuffled around. Doctors care is good but their staffs are horrible.

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