Grant Avenue Pet Hospital
1037 S Grant Ave, Springfield, MO 65807
Phone: (417) 869-1584
Primary Phone: (417) 727-0203
Phone: (417) 727-0203
Fax: (417) 869-1584
Fax: (256) 960-8051
Rund D J DVM
Grant Avenue Pet Hospital, 309
Vanessa Firl, DVM - Grant Avenue Pet Hospital
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If it were possible to give them no stars at all I would. One of my puppies got parvo and was diagnosed at an emergency clinic. I kept my second puppy separated but the vet told me he was probably already infected. I needed a second prescription of antibiotics now. So I called their clinic and the receptionist hung up on me. I called back mad as hell because parvo needs treatment right away. The manager Jason answered the phone and said “no wonder why they hung up on you.” At this point I’m very upset. I called again to speak with the vet and they just kept passing me to a manager who is not a vet and he refused to allow me to talk to them. I take me infected puppy that needs treated into their pet hospital. The manager Jason told me he refused to allow my dog to be treated there because he didn’t like my attitude. As I’m standing here arguing that I just need my 13 week old puppy seen by a vet my dog is walking around their lobby having bloody diarrhea and vomiting and no one is getting up to clean it and they continued to let people walk in with the mess from a parvo infected puppy everywhere. They denied allowing me to even talk to the vet and they called the cops to ask me to leave. I left once I spoke with the police peacefully. The employees and manager at this pet hospital are absolutely horrible people wouldn’t recommend even if my life depended on it.
Wish I could give them a minus score. This clinic is the most uncompassionate animal hospital I have had the unfortunate experience to visit. After a long difficult realization that my elder dog had reached the time to cross rainbow bridge I unfortunately chose this place. They could have not cared any less about the grief I or discomfort my dog was going thru. I was made to wait in the lobby for 20 mins after being told I was a work in when I called 2 days earlier and made and appointment. Then I was made to do a quality of life Q and A for the vet tech and she never even looked at it. She then told the vet I had questions when I did not. The vet was more worried about me signing paperwork that talking to me about my dog or asking me how I wanted to handle my dogs remains. The vet had an "I can't be bothered" attitude. We were in a closet sized exam room and they did nothing to help accommodate the size of my large dog so that I could sit with him. After they were quick to ask for money and did not even tell me when I would receive my dogs ashes back. I had to ask as she was going out the door. No one showed any sympathy or compassion. I was not a regular customer but that should not have mattered. Giving my dog a compassionate and dignified euthanasia should have mattered to them. After all that is the business they are in. I have had to put down other animals in my long life and have never experienced anything so awful as this clinic.
WAYYY overpriced. Do not believe any quotes you may get over the phone- It's just to get you to walk through the door. Even when I asked if there were any additional costs above and beyond my quote, they said no. Day of appointment comes and suddenly there's a HUGE jump in price. Walked right back out.