3450 S Glenstone Ave, Springfield, MO 65804
Parking: Lot, Private
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
I recently purchased my 3rd laptop from Best Buy. I bought an HP laptop and the $80 set up plan. Before buying, I asked the associate if it had Bluetooth. He indicated that it did and even helped me pick out a Bluetooth mouse!
I left my laptop around noon w/ the geek squad for set up and was told it would be ready by 4p. Every trip from my house to BB is 30 MINUTES! I returned at 6 pm (2hrs later than promised). I was told it was not ready. Again annoyed, I went back home. I called the store about 8 p to check on the status. The clerk said it would be ready before closing. At 8:15p I started my 3rd trip of the day back to BB!
I got to BB and the computer was still not ready. I was there 15 minutes to closing time and 9 hrs after I left the laptop! I drove a TOTAL OF 3 hours in the same day back and forth to BB. The clerk said they would not leave until the laptop was finished. It was already 8:45 and I did not have the time to wait for an UNDETERMINED amount of time. I picked it up the next day, but could not install the Bluetooth mouse. I called the HP help line after checking the website for over 30 minutes.
The next day, I took the laptop BACK TO BB. I went to the geek squad clerk could not get the Bluetooth to work either. She suggested returning it for a new one because something was wrong with. I had some personal information on the laptop and could not leave it to be exchanged without taking off my personal information. I went home, removed my information and returned the computer. On my 6th TRIP, the clerk who helped me this time told me the laptop WAS NOT Bluetooth capable. I was nearing the end of my rope and bought some type of USB adaptor.
Truly exhausted, I returned home and attempted to get the USB drive to work. I COULD NOT. I was so angry with BB and the huge run around I received. I packed up all the crap I had bought including the laptop, the Bluetooth mouse, and the worthless adapter and took off on my 7th trip to BB.
I told the clerk I wanted to RETURN everything. I had to exchange the stupid laptop. I told the clerk I DID NOT want the $80 set up again because I did not have any more time to WASTE on the computer OR in BB!!!
I was informed the $80 set up fee would not be refunded. I was stunned. Here I had driven 7 hrs round trip to BB plus the hours I wasted talking to HP. There was no way in H&LL I was going to waste any more time in the store. I told the clerk to just get his supervisor because my $ 80 was the LEAST I should be “given”! The supervisor informed me they do not refund service. I told him the service did not help me in the least and I had wasted way too much time, frustration, and gas dealing with this nonsense. I told the clerk he might as well go get the store mgr because I was not leaving without my $80! An apology would have been nice too.
Another "manager" came out and he was going to make an exception but to be advised in the future services would not be refunded. I informed the guy, I had spent several thousand $ in BB (tvs, 3 laptops, service plans); I had no intention in EVER buying anymore of BB’s services. He said it is not their fault how far I live or had to drive. Agreed, BB is not responsible for where I live, but they are responsible for errant advice, hassle and poor service. That is what I got for 7 hours of driving, wasted time and a laptop I was STILL NOT happy with!
UNFORTUNATELY, I still have to take my 2nd laptop back to send it off for service. I have waited several weeks because I cannot stand the thought of BB let alone having to having to walk in the place in conduct business. Regretfully, there are not a lot of electronic stores BESIDES BB. Clearly they are aware and conduct business accordingly!!