I was excited to have this new option right in my neighborhood but not now, unless they improve their processes drastically. I have a splinter in my finger that has been there for about a week and a half that I have been unsuccessful in removing it on my own so I set up an appointment at this Mercy-GOHealth Urgent Care online and was pleased with how easy it seemed and all my information was collected up front. The appointment was for 1:08 PM. When I arrived at 1:04, there appeared to be two people in the office with no patients and they asked me to sign in at the kiosk near the door entrance. When I typed in my name, the computer said that there was currently no one signed up for an appointment. Then one of the workers said, "Oh, I just took your name off because you didn't show up". I said, "I'm sorry, I signed up for 1:08 on the online system, what did I do wrong?". She then mumbled something and said don't worry about it then handed me to the other person who started signing me in. She then proceeded to ask me all the same questions I had already answered online. She then roomed me at about 1:10. I waited in the room until 1:35 then stuck my head out and what appeared to be a provider was at the main desk and turned her attention to me. I asked her, "Will I be seen soon, I've been waiting 25 minutes?" She then said, "Did you go somewhere?" and I said, "No, I've just been in the room waiting." She came into the room and began looking at my chart. I said, "What can I do different next time as the process here has been extremely frustrating?" and she said, "No one else has had a problem." Wrong answer. I decided at that point to leave and seriously doubt I will try them again for fear of wasting my time.
THIS- is the WORST hospital-in SPRINGFIELD,MISSOURI!. and the world!!-by my own-experience as a patient there! the psychiatrist here-called-DR.KIM-IS A STRAIGHT UP-RACIST TOWARDS-BLACKS! i had a terrible time there! because of the way this evil DOCTOR.-treated me-only BASED ON MY RACE-THAT IS DISCRIMINATION-A HORRIBLE CRIME! and she- didn't even care! i went there to get help! for being-depressed and suicidal! and since I'M black and said -why-being homeless-she yelled at me-like a nutcase! she was very rude and mean! telling me--YELLING-this is not a homeless- shelter!! this is not -permanent!! why say that?it was-uncalled-for!! and i was the only black woman-there! everyone else there as patients was-white! not that it matters to me-but it did to her! that was wrong! the other patients wasn't treated like that! but when it came to me-it's a different story!-and was rushed out! against my will-a violation of my rights!! and she-ordered me out the next day! even though i just got there!! but when it came to the other patients- they were allowed to stay-longer! who wanted to leave! and said to me- they were held here against their will and just wanted to go home! yet i was the only one who had to leave-fast! and then a nurse called-JUANITA! WAS RACIST TOWARDS ME-TOO! agreeing with that fake DR.! and had the nerve to threaten me to leave-or else she will call the cops! when they are the ones who committed a crime! not-me! i was innocent! and she called me a liar!! after i told her that i am still depressed and suicidal! she was THE LIAR! !when i know i was telling her- the truth! so i was discharged-off the record! not even in writing! both of them-should be fired! after that i couldn't wait to leave! and get away from these heartless-racists! and for that i had to go back to the emergency room-all over-again!-for being more depressed-and suicidal! because of them! patients do-have rights-and it should never be violated-for any reason! no matter what caused it!! they still deserve to get help for it! no matter what their race! so-don't ever come to this wicked hospital!!! they don't live up to their name!!-there is no-mercy-here!! if your-black and homeless! THE STAFF HERE-ARE THE ONES disturbed-more than the patients!!- shame on them all! don't EVER-come here- at- inpatient part A!!--beware!!!
The Labor/Delivery staff is an awesome team that defines the very meaning of professional dedication. I shall never forget the dedication to the professionalism they performed. Fir without them I may not still have nit only my son,but my wife as well.
The most unprofessional unfriendly place in springfield. I asked for info about 2 1/2 hours after waiting and all I got was "they will call you when they are ready" have a sit The people behind the desk talk about their politics, the pizza they are eating, and the schooling they don't have but not to people who are sitting their in discomfort. They are laughing and having a good time but not comforting the sick folks. Professional curtesy is dead at St John urgent care at the national location.