I give this place only one star (simply because at the very least the food was "edible"). Otherwise, the entire experience was terrible!!!!! The burrito was under-seasoned & bland with a small portion size & a scant half of a handful of chips. However, the worst was the Huevos Rancheros & their nacho chips. The Huevos appeared just like it tasted: "slop." It was severely undercooked & underseasoned with no distinct or unique flavor. The chips were OK; but the cheese was simply inedible. It was mostly a watered-down concoction of soup that was somehow suppose to resemble cheese. Plus, the whole side dish was severely overpriced ($3.00? are you kidding me). The salsas at the bar were meh! at best; while the the pickled carrot, onion & jalapeno mix was very good. Past the payment/counter area the soda fountain, bar & restrooms was obviously uncleaned (full of dirt & grime). But, at least the seating area was somewhat well managed!!!!! Speed of service was unreasonably slow (since there was only just two other people besides us there that day). The overall vibe gives off the expectation that a tip is required. That is a major put-off for those who want to receive a great service & amazing food in exchange for their generosity. That is not a compliment; but a major turn-off. I recommend far better Mexican restaurants here in town that make your food to order, are prompt in their service & deliver visually appealing food that tastes great with tremendous flavor (can anyone guess what I am talking about?). This place gets an D+ for its effort; but an F on its quality of food, cleanliness, speed of service & overall vibe. I will not be returning!!!!!
By far the best Mexican food in Springfield that i have found.
If you're not a regular, don't go. We were totally ignored by the bartender. She actually played shuffleboard instead of waiting on us.
Great Great Place! Every since they made all those changes it is a totally different experience than ever before
The lady at the counter did not understand what on the side means both items I asked for on the side where stuff in the burrito the burrito, when I asked about it she decided to bad-mouth me in Spanish so for the racist owner and their secret partner that is illegal, I hope your business fails
They have meat (lard pork) in every vegitarian dish!!! Misleading menu!!!! This is probably illegal.
My goodness. This place was not good at all. I went through the drive through.it was much more expensive than I'd expected. Got it home and my husband and I barely ate 3 bites before tossing it. It was so greasy and just didn't taste like Mexican. I must mention that we are not picky eaters. But this was flat out gross. It was my husband's idea to try Pancho's out and he actually apologized. We should have gone to taco bell. I do not recommend it.
I called in a carry out order to fajitas for 2. I get home and there was enough for one person to have 2 fajitas. So I call to ask what happened. The manager had the nerve to say well we rang in fajitas for 1. So i then proceed to say well that wasn't what I ordered. The lady manager then says well ma'am its your fault the right thing didn't get rang in. Are you serious?? How is that my fault. Ill never dine here again
This is below the worst fast food quality at casual sit-down dining prices. I will say that for the price, the portions are pretty large, but I'd rather have just a little good, carefully prepared food than a lot of lukewarm greasy slop. The cheese dip had a film on top that only comes from being prepared and sitting for a long time. Everything on my plate was cold and EVERYTHING was possibly the greasiest and oiliest food I've ever paid too much to not enjoy. The fish tacos had tartar sauce. The fish is almost definitely frozen. Nothing tasted fresh and it was all poorly prepared and served lukewarm. The staff was nice and the place was clean and they're open 24 hours a day, so there are advantages to eating here so long as you're ok with paper plates with plastic utensils. I will not be back.
The worst place I've ever eaten terrible terrible customer service sign says no refunds lady told me if we give refunds we give everybody free food that's because their food is so terrible the homeless won't even eat it