Do not bring children here. The older man, Henry? Or Harry? Was the best part of our experience. He was patient and kind. Really good to my daughter and I. Dr. Tan was very rude and does not like children. She did not want to give my daughter a full exam and the care she needed. I had to respectfully ask her to do the full exam. And she kept trying to refuse. My daughter was afraid of the eye drops and could have been helped had someone taken the time to help her see it wouldn't hurt. I took her to the sink and that helped her realize a drop in the eye wouldn't hurt but she was afraid of Dr. Tan because she was so rude. She did not know how to handle a child and had nothing to help a child through an exam. When a child is learning to read, it's so important to ensure she can see to give them the best start possible. I highly encourage you to go somewhere else if you have a child, she may be good with adults? But if she does not like children, she should not accept them as patients. Also when scheduling my appt I gave our insurance and number ahead of time to ensure we could go to them. She refused to fill the prescription there and told us to go somewhere else because our insurance wouldn't cover enough. After being treated so poorly by her, I happily left to purchase two pairs of glasses somewhere else.
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I took my 95-year old mother to see Dr. Tran. The service and attention she received during her first visit and her follow-up fitting was absolutely amazing. I wish I could give Dr. Tran and her staff six stars!
I had a great experience at Queen City Eye clinic. The staff is very friendly and attentive for your eye care needs. They will be honest to you and make sure you understand any issues for your eye. With take time to make sure you get the best option for you eye where and care needs. They will joke with you to put you at ease as well.
Queen City Eye Care is by far the best quality eye care business around! Dr. Tran & the staff work hard to be thorough with their exams & treat everyone like family! I have an endocrine disorder & Dr. Tran was able to see this through a scan & explain how a potential issue could arise. I appreciated her taking time to explain & potential signs to look for in the future. We went back for my husband's yearly exam & found his insurance wasn't going to cover costs of an issue, so they worked with us. I'm thankful for a professional who spends extra time with clients, making sure she's thorough with her exams, all questions are answered, & everyone's satisfied. They have a quick return on glasses & contacts within a few days (which they have a HUGE selection of, I was impressed by), Saturday appointments, &ability to schedule online. I also really love that they are an incredibly compassionate group of team members that are hilarious, up-to-date, & knowledgeable in their field.