We signed a contract on a spec home that was about 50% complete and Springfield Granite Company was the sub doing the granite counters. Since we signed the contract, we were allowed to do some customizing which included selecting our granite. The builder asked us to meet him at Springfield Granite Company (also known as The Granite Source) and we made our selections. We thought we'd be receiving quality product and quality installation work. What we received was exactly the opposite. They cracked the granite on installation directly in front of the kitchen sink. They call this a "natural fissure" and only would epoxy it. The entire kitchen island had rough edges and burrs that had not been finished properly. Also, most of the granite was "halved" in the middle of the section; the seams are very visible. Additionally, one rectangular sink in the master bath was cut so poorly that there is no straight line to it. Sloppy silicone work, scratches in the granite, etc.We dealt directly with the owner of this company and he did come out to look. He was not happy with most of the work but indicated the crack or "fissure" was pretty normal and would not be addressed other than the epoxy. And the sink in the master was a big concern as it was going to possibly involve a tear out/start over which neither party wanted. He did send out his lead installer who addressed some of the items within his scope, such as the rough areas and burrs, some of the pitting holes, but could not address the crooked sink and did not address the scratches or poor silicone work. Bottom line is we got the run around on resolving the sink issue and we had emails and phone calls that were ignored by this company. This company simply does not care about their customers, have poor follow up, and produce poor quality workmanship in their product. Caveat emptor...run fast in another granite company's direction.
Stephen was courteous and helpful. He is knowledgeable, and was very fastidious in performing drywall repairs to our house. His estimate was very competitive and prompt. he was on schedule and on budget. The repairs he completed match our walls texture and paint exactly. We cant even tell where the cracks used to be!Very Happy with his Service,Ray and Peggy
What a great business! Everything from start to finish was done with professionalism, excellent personal service, and friendly attitudes. I couldn't be more pleased with the end result, and I will use them again in a heartbeat. I will recommend Custom Granite & Tile to everyone I know!
Made appointment, took morning off work to meet. No showed. Called and said he couldn't make appointment, and would be there an hour later. Never showed or called. Terrible business. Do not use!!!
Patched wall, replaced sheetrock on entire dining room ceiling (leak in upstairs bathroom). Removed and replaced several spots of loose plaster. Repaired several cracks. Put a nice stamped texture on all ceilings and a nice spray texture on all walls in the entire house. Painted the entire interior, including doors and trim. This is a 2 story, 4 bedroom Victorian home my wife of 44 years (my hero) and I bought for 1 of our 5 sons. It is a great old home, but it had wallpaper on all the ceilings and walls in the entire house. The wallpaper was darkened with age. You could clearly see where pictures had hung on the walls in the same places for decades.Just getting rid of that much wallpaper can be an expensive and tricky business. There are all sorts of tales about how to get it done. But, in an old house with shrinking wood plaster lath and loosening plaster, it can turn into a disaster. I was going to paint all the wallpaper and try to stay safe, even though the wallpaper joints would show. I contacted Tom Connell, owner of Best Built Drywall, about repairing the water damage in the dining room because he does both drywall and painting (the painter can't blame the drywall guy for his own bad work). Tom came to the house and looked at the situation. I asked him about the repairs and told him I was going to paint over the wallpaper in the whole house.Tom said he could remove and patch any loose plaster, patch any cracks, put a stamped texture on the ceilings, put a spray texture on the walls, paint everything, including the doors and trim and it would look like new. So, I asked him to give me a price. I got prices from other contractors for this type of complete re-finish the year before. I had not planned to spend that much money on this house, but Tom's price was very reasonable. His price included all the drywall materials and I would supply the paint of my choice.I worked in the construction material supply business, was a manager of a truss plant and a door plant and had a state certified contractor's license in Florida for 25 years (20 years ago). I have dealt with subcontractors from both the material sales side and the contractor side. You have a lot of whiners and excuse makers out there, but only a few kick-a** subcontractors in the industry.I watched Tom as he took his notebook and moved rapidly and methodically through each room and wrote down the individual prices for each category of work to be done. His bid was complete in ten minutes, with the price for each task in each room clearly broken down. I felt confidant enough in his integrity and ability to let him do the job. I am glad I did, the house looks absolutely beautiful. It wasn't easy, some of the wallpaper on the ceiling came loose in one room after Tom textured it. He knew it could happen, he said 95% of the wallpaper will usually stick.Tom does not let the job command him, he commands the job. He worked extra hours applying new texture and kept to his schedule. Tom did not let setbacks keep him from making the amount of money he planned to make in the number of days he planned to make it.A kick-a** construction contractor (or a construction material supplier, or a construction manufacturer supplier for that matter), does the best job, in the best time, at the best price, and still makes more profit than his competition. As I have done a few times while working in the construction industry, I put a "Mr." in front of Tom Connell's first name and always call him "MR. TOM."I am a wheelchair bound disabled veteran and getting old. Mr. Tom also repaired the wood front porch and some of its stonework at good prices, because he knew I needed it done.
I would like to say thank you to custom granite and tile co. They did an awesome job on our bathroom. We were very pleased with their work and working with them. Will use them again for sure.
Great contracting company we would very much recommend. Excellent at details and following through. We had some work done and could not have been more pleased. We checked him out through the BBB and the company has an A+ rating COOL!