Horrible. I signed up with them 3 weeks ago and have yet to receive a single pickup. My trash has been out by the road for 2 weeks now and is piling up. I have called them several times and they always say they will come “tomorrow” but never do. The funny thing is they act like this is normal, they don’t even apologize or seem to care. Worst customer service I’ve received in a very long time.
12. AW Waste
Serving the Springfield Area
Do not do business with this company! They subcontracted us to provide portable toilets. When the job was finished we had to practically threaten …
Serving the Springfield Area
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
Missed my entire street, we made several phone calls, they "noted" the missed pickup, was supposed to pickup after the first call, never did, couldn't tell us why our street was ignored, promised to credit $3.09 lol!, it's been a week and everyone's trash is still sitting outside (2 weeks worth now), hopefully it gets picked today.
Worst ever trash company, rude on the phone. I like how make up their own prices with out notices. One time they skip pick up and refused to pick the next day because didn't call before noon well i work nights i don’t get until afternoon, really. These company need turn into attorney general bad business ethics. I cancel once but they bought out the company which and now i cancels again. I advised no one use this service.
Never got a bill or a call to notify me I had missed a payment, or even that a payment was due! They hen show up, unannounced and take the cans. I understand them collecting after someone hadn't paid, but they went about it all wrong! They came onto my property, went into my garage and took the cans! This is trespassing. They SHOULD have given me some form of notice that they were going to do this. Their employee should have knocked on my door instead of walking onto my property unannounced!I only missed the one payment, which I was unaware that I did as I never received a letter of notification or even an email! I was told when I called that they had an automated service call my phone, which I never received. This company has NO idea how to treat their customers properly, nor do they know how to collect money or even make it. I am very disappointed in this company.
Asked them to kindly set my cart back in the grass instead of behind the vehicle so I didnt have to move it to leave. They told me I should find a different service. They missed my trash often. They have no customer service. Avoid these guys at all cost.
I had the same experience that others write of. I was paying my bill with auto deduct and out of the blue one day my roll out cart was missing. I never received any notice. Not a letter nor an email as they claimed. I had to pay what they said was unpaid and even then it was over a week for them to return my cart. of course I had to pay for the week I didn't receive service as well as clean up the trash the animals spread around since I didn't have a cart. now they haven't picked up this week, claiming it is due to snow. if school buses can run those big honkin trucks should be able to also. The people on the phone are very rude and unhelpful.
Never got my bill or my calls. Then was charged double to restart and told I was 3 months over due, when I had paid that bill. Never again.
Awful service. They have taken my trash cans twice since I moved even though my bill was paid. They were completely unhelpful when I needed something that wouldn't fit in the can taken. They wouldn't take it for an extra charge, so I ended up calling another company to take it. Customer service is terrible. I never had an issue with the old trash company that they bought out.
We have had Pendergrass for over 30 years,we've never had any issue, they are always on time every week. They are here on every holiday as well. They make their customers a priority! I would highly recommend this company.
This company is buying up every small local trash business. When they do they omit to notify customers via the old company and then come remove your trash can when they cannot charge your bank account. They have done this to me 3 times now. I will drive my trash to the landfill before I ever have service with them!!!!!!!