AVOID AT ALL COST!! This is by far the "WORST" T-Mobile store that you could go to in Springfield. They never have a decent selection of phones and there is never enough employees to assist you. I tried to speak to the manager about it and she was one the rudest managers I have ever had to deal with. Don't waste your time. You are better off going to an official Corporate store instead!! Better prices as well.
I used to love the staff at this Eastfield Mall kiosk. Helped me get my iPhone 4s setup really quick when I upgraded a few years ago. Went in to preorder the iPhone 6, expecting the same level of service. Instead they were rude, unhelpful, and kept me waiting FOREVER. Avoid at all costs! Go to the Sprint store across from Macy's. They're run by another dealer and the staff there are fantastic and fast!
I love in Ludlow and have 2 other Verizon's that are closer to me than this one, but this Verizon is my go to store. I've never been able to buy and activate a phone at any other Verizon, This Verizon always gets my phone sold and activated. I've had other Verizon's tell me I had to pay off a certain amount on my bill before they'd sell me a phone, not this one! I always go here and always will. On the other hand I have been hassled and waited for extremely long periods of time for service at this Verizon too, so I can not give them a full 5 stars.