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General Info
At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.We’re looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Services/Products
Our hospital offers a wide range of general and specialized medical treatments and services including: Advanced Care Services, Allergy & Itchy Skin Relief, Diabetes Treatment (Canine & Feline), Diagnostics, Diet & Nutrition, Disease Treatment, Flea & Tick Control, General Care, Heartworm Disease Treatment (Canine & Feline), Internal medicine, Medications/Prescriptions, Parasite Control, Pet Wellness Exams, Physical Examinations, Preventive Care, Primary Care, Puppy & Kitten Wellness, Senior Pet Wellness, Spay & Neuter, Vaccines & Vaccinations, Weight Loss ProgramsPlease call us today to review your pet’s medical and health issues and how we may be able to help!
Brands
wellness
Payment method
master card, visa, amex, discover
Location
VCA operates nearly 600 animal hospitals in 42 States staffed with hundreds of experienced veterinarians.
Neighborhood
Boston Road
Amenities
Caring for your pets the way we care for our own, Convenient, affordable, preventive nose-to-tail care (VCA CareClub), Educational opportunities for pet owners, Free First Exam for all first time pet visits, Healthy Pet Magazine, Home Delivery of Pet Medications, VCA Big Pet Project, VCA Quality Care Program
Associations
Aaha
Categories
Veterinarian Emergency Services, Pet Grooming, Pet Services, Veterinarians, Veterinary Clinics & Hospitals, Veterinary Specialty Services
Other Information

Parking: Lot

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Reviews

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Jessica B.

06/18/2018

Overall
Expertise
Professionalism

Dr. L was so kind and compassionate as we were putting our dog down. She and staff handled him with great care and I am forever thankful.

Sandra M.

04/02/2018

Overall
Expertise

Great news...this establishment will no longer be treating emerg pets at night! Announcement aired today! Hope they investigate this so called "Vet Hospital"to reveal what so many customers already know...poor treatment with cash motivation as their sole goal! Perhaps closing permanently would be the best solution or have establishment taken over by a caring, pet loving group!

Qbabii C.

09/26/2016

Overall
Expertise
Professionalism

I was very appalled that the vet gave such low grade service!
My dog was vomiting & with severe diarreah all night. After xrays and all it was $1400 for an overnight visit for gas. Before leaving the night before I requested she get a bath and they agreed. Yet didnt comply and charged extra for a "special" diet they put her on.....DIRTY RIP OFF HERE

Sara M.

09/02/2012

Overall
money grubbing jerks

Lost one of my puppies microchip numbers and politely asked the people there to use their scanner ready quick so I could write down the number. They quickly told me to sit and wait. I waited so long and they took so many people before me it was unbelievable. They carry scanners on them and even behind the desk, not to mention the next room over is a self service scanner, but no because they didn't see cash coming to them they just shoved me aside and wouldn't take 2 seconds to help me or to even let me use the self service scanner. This place is awful, not to mention they way they treat you if god forbid you need emergency services from them. Terrible terrible terrible! Go some where else, ANYWHERE ELSE!

Linda S.

05/28/2012

Overall
One of the worst places for an...

One of the worst places for animal care. It's all about the $$ with this practice. when they demand over $1000 before seeing ur animal DURING a life threatening emergency.... it's always about the bottom line with all VCA hospitals. They would rather u put an animal down if u cant write a check.

devastated12345

11/07/2011

Overall
Don't go there. They botched ...

Don't go there. They botched my kittie's euthanasia. Instead of getting the catheter into his vein, they missed and ended up injecting the anesthesia solution into his muscle. He died an agonizing death and he did not deserve that. My baby cat tried to pull his arm away from the doctor the second she started injecting into him. He stood up and frantically tried to get into my husband's arms as the doctor grabbed my cat and held him down as he fought against the burning sensation going through his veins. I started screaming and turned my face to the wall. When I turned back, he was still struggling and his belly got very large and finally, after all of that horrific agony, he died. It was sick. He acted like they injected him with Drano. Incompetent butchers. My kittie did not deserve to die in agony and I did not deserve to watch him die that way.

reasonable animal lover

07/27/2011

Provided by Citysearch - 
Overall
I'm patient - but come on...

Reasons I would not go back unless in DIRE need:

5 1/2 hour visit, lack of updates while they had dog
ordered many tests my own vet said they wouldnt have
first dr. recommended antibiotics - I passed
second dr. said antibiotics would have made the nausea worse - glad I passed
basically a lot of money in a panic and no answers

they were friendly though - I'll give them that. All smiles when they did eventually talk to me.

I didnt have a very good experience at the Boston Road VCA. I went there at 9pm after my pup had been throwing up non-stop for 3 hours. I was greeted very nicely at reception, filled out the paperwork, and was told they would get me into a room ""shortly"". OK - no worries.

So I waited while my pup threw up another 3 times in the waiting room, chatted with other pet owners, did notice a cat come in that needed emergency care more than my pukey dog so I was OK with them bumping me.

2 1/2 hours later I got put into a room. it was now 11:30 and I hadnt eaten dinner, it was freezing in there, and I was growing really tired. So was my pup. We waited in the room and finally the doctor showed and talked me into paying $650 in tests. OK - I want my pup to feel better as soon as possible so lets do the xray and blood tests. They only took a couple minutes to have the paperwork with the estimate in front of me by the way.
They took my pup and I waited in the exam room... and waited... and waited.... it was now 1:30am. I found someone in the back room - told him I was growing really anxious at this point, so he offered to find someone for me. They came in, told me the tests werent done (2hours later?) but that I could take him home with anti nausea shot blah blah blah - essentially they didnt know why he was throwing up but they could make it stop. They recommended antibiotics but I refused them because they couldnt say it was a parasite and no diahrrea ... I wanted to hold off til the tests were done. They said they would discharge my pup.
I waited.
waited.
waited.
Another hour passed before they brought my dog out and had me pay my now $700 bill (they added another test for good measure once they learned I had insurance).
2:30 am - get home - my dog pukes again.

The next morning my dog was still very lethargic and had diahrrea so I called the VCA again to ask about the antibiotics they were pushing the night before, and this time I got a call back from Dr. Daniel. So he, in reading my chart, left me a message saying that he would NOT recommend antibiotics - that it would make the nausea worse - and that he recommended I follow up with my regular vet.

So I called my regular vet - VCA Shaker Road - and Lynn was so great and really answered all my questions. She said they would not have ordered all that blood work (great, glad i paid for them at Boston Rd) but she was concerned about the lethargy and recommended I go back to Boston Road if he still wouldnt eat today. Luckily my pooch is more upbeat today and we came home to a clean floor... so...

So yeh, I wouldnt go back unless my animal was seriously seriously in need of help - I would rather drive farther and see a place that doesnt make you wait 5 1/2 hours to go home with a still sick dog. I understand things are tough to diagnose, and other things were more emergent - but I could have been told it would be so long so I could have called my husband to bring me a sweatshirt and some food! I had no way of knowing - they kept telling me ""someone will be right with you"". And it is baffling that one doctor rec antibiotics without my dog having diahrea... didnt she know it would make it worse? I just have no faith in that place now.

nani2703

06/17/2011

Overall
They r the worst hospital i've...

They r the worst hospital i've ever been to ! I brought my 7 month old puppy there for a emergency exam he had a rabies shot on saturday 6/11/2011.I thought he was having an allergic reaction to the shot, to make a long story short I brought him to Boston Rd animal hospital thinking since they had a emergency room they would help him immediatly... Guess I was wrong I waited a while and then they took me into a room and checked my dog out quickly then she started talking about payments she charged me 350.00 just do do nothing for my puppy because I brought him home that same day and that night he died in his kennel. I didn't know that he was going to die she told me he would b fine and i just had to give him some pills. I was pissed then i went there right away to tell them im not paying the bill cause they said my dog would b fine and she (the vet) said that she knew he would die when I took him home and she figured that i couldnt pay a bill for him to stay overnight so thats y she sent him home. Pls dont ever bring your animals there my puppy had a chance to live and that person who took a oath to save animals let him die cause she figured i couldnt pay... I would nvr send anyone to that place.

mllawrence

08/06/2010

Provided by Citysearch - 
Overall
Worst Place to go!!!!!

As if it wasn't bad enough that we had to wait 2 hours and 20 minutes to see a vet, he could give us NO SOUND ADVICE! After a brief exam, and 2 x-rays he was unable to help us. UNLESS, we paid $2500 in DIAGNOSTICS, which may or may not tell us what was wrong with our precious dog! After letting us know that our boxer could be sick from anything like rat poisoning to cancer, he sent us home with a $55 prescription for vitamin K, he thinking rat poison, even though we assured him, there was NO WAY POSSIBLE that could be it! He advised us only that she has fluid and/or blood in or around her lungs, and that further testing (but only the WHOLE workup, $2500) could possibly determine what is was. Also, she needed to be calm for 21 days.
We went for a second opinion when the vitamin K pills seemed to do nothing for her. (We knew it wouldn't be much help since we knew she hadn't ingested poison) Within 5 minutes of seeing our dog, the vet gave her some meds to relax and numb her, so they could collect the fluid from around her lungs. Immediately when she saw the fluid/blood mixture, she was able to tell us what might be happening. With the analysis under a microscope, she gave us a diagnosis of cancer. She additionally lovingly gave our dog a treatment of Lasik, which helped rid her body of the excess fluid around her lungs, letting our dog breath easier!
Our dog had to be euthanized due to the severity of the cancer, but the vet at Memorial Drive Animal Clinic in Chicopee gave our dog much love, attention and CARE that this hospital severely LACKED, all with out nickel and diming us!
Our total cost to BRAH was over $478, for nothing imperative to our dog's care.
Our total cost to have a diagnosis, give her some relief during the test and Lasik to relieve the fluids overwhelming her body, and to euthanize her was $210!
A dramatic difference in COST, but more importantly, KNOWLEDGE AND CARE for our pet, and FRIEND!

Shelant

04/24/2008

Provided by Citysearch - 
Overall
Worst animal hospital

Boston Road animal hospital is the absolute worse place to take your animal. The staff does not have any idea what they are talking about at all, the reception is not friendly and they do not really care for the well being of your animal. I have taken my animals there and would never do it again. Two of our animals have died there and now I'm seeing why. I called there because of an emergency with our dog that had DM which is like MS for humans, trying to locate an ambulance service for her. They told me to call the MSPCA, that we could find an ambulance there, which obviously has been closed for a year. Now why would someone that works for an animal place in an emergency do that. You would think they would be a bit more helpful, almost like it was a bother to her. Please try other places before going to Boston Road. There are plenty of other places that are way more helpful, caring and knowledgeable than them. They really should have been the business that closed not Angell/MSPCA. very sad.