WORST. COMPANY. EVER. I purchased a refrigerator from Metal Men on 4/29/13. They delivered the fridge and picked up my old fridge. Within the 60 day warranty period, I notified them that the fridge was leaking water from the top portion of the refrigerated section. Metal Men made an appointment to have their repair man take a look at it within a few days. They never showed. After 4-5 more scheduled appointments at which the never showed, they finally had someone come out to say that the fridge was not able to be repaired, but that they would replace it. After at least a month or so, they finally delivered a replacement refrigerator. After plugging in the replacement, we stored our food in it. The fridge continued to get colder and colder each day until it began to freeze the food in the refrigerated portion. We attempted to adjust the temperature downward to no avail. We eventually turned the temperature to off, let everything thaw and tried again. After a few days the fridge froze again. We immediately contacted Metal Men to inform them that the replacement fridge was broken. They then told us that we would have to pay $50 for someone to come out and fix it plus the cost of the part. They refused to honor the warranty. We informed them that they agreed the original fridge was covered under the warranty and that they did not fix the original fridge per the warranty, but replaced it with a broken one. They still refuse to fix or replace this fridge. I just spoke to the receptionist - despite my repeated phone calls, the owner never called me back.
We bought a GE Cafe Gas stove that was vastly less expensive than the list price. But not only are we having a lot of troubles with the stove/oven, we can not get any help from Metal Men Appliances. They ignored our calls, can't find paperwork, and have been in general evasive. We're totally bummed out about the experience, and it looks like we'll have to take a soaking on repairs upwards of $800+. There is no model or serial number on the stove, which we've been told means that it likely was sold out of the back door of the factory and is an illegal item.
Don't go there ! We bought a washer and dryer from them and neither worked. It took over a dozen phone calls, two visits to their business and six weeks to finally get the washer fixed. Now, it's been three more weeks, we've called ten more times and still the dryer doesn't work.
GO ELSEWHEREI am a landlord and in the past year i have purchased 10 appliances from this guy and recommended friends to him. I never quibbled much about pricing and always got decent used appliances. Just about a week ago I purchased $450 worth of appliances from him. A refrigerator in a rental unit has been giving the tenant problems since I installed it. It was in service about two months when they finally informed me of the issue. I called and was told the unit was under warranty, but I should check and adjust the controls...which I did. Problem not fixed. I scheduled TWO appointments for repair and they did not show for either one...no call. I called again. They did not return my call. When I did reach them I could hear a huge argument going on in the store involving much yelling and flared tempers. The third time they scheduled repairs they did show and he wanted $50 plus parts to do the repair and when I questioned the charge he was immediately and extremely rude, accused me of wanting him to work for nothing and told me not to come back to the store. They left the fridge with a broken fan and adjusted the controls, replaced nothing and said nothing further. If you like being treated like this by all means do business with them, otherwise save yourself the frustration and money. GO ELSEWHERE