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Casa Real Inc

Map & Directions
(2 Reviews)

301 E North Grand Ave, Springfield, IL 62702

(217) 528-8825

OPEN NOW
Today: 11:00 am - 10:30 pm
7
YEARS
IN BUSINESS
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Hours

Regular Hours

Payment method
discover, mastercard, visa, amex
Neighborhood
Lincoln Park
Categories
Mexican Restaurants, Restaurants
Other Information

Cuisines: Mexican, Latin American

COUPONS & DEALS

No coupons available

Reviews

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Sharon W.

04/29/2015

Overall

My husband and I love the unique twist on Mexican dishes. The guacamole is fantastic! I have recommended this restaurant to many friends and family.

Laura W.

03/08/2015

Overall

Horrrrrrrible! The food is ok, close to work but we needed all the extra time since the waitress/service was so slow! Everyone was rude, snobby and acted like our business was an inconvenience. The waitress couldn't comprehend anyone's orders and people were always waiting on refills, their food and more! Trying to pay was a nightmare. She couldn't handle even passing out checks to our table of four! Then to top it off lost a check so had to wait longer for that (don't even know how that is possible). Finally, my cc was taken to get it returned to me 10 minutes later with a 25% increase to my bill!! Since I didn't have time to wait for her to figure out how to void and rerun my card I had to accept my overcharge for a horrible experience. Later checked my bank account, yup...there it was, a 2nd charge to my card!!! I called hoping the manager would have some customer service to help with the ridiculous series of events. Refused to answer the calls or return calls...pathetic. Thankfully the bank has basic customer service capabilities to handle such a simple mishap.



Overall, the juice is definitely not worth the squeeze here! Any business that treats patrons like garbage do not deserve to be in business.

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