Casa Real Inc
301 E North Grand Ave, Springfield, IL 62702
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Horrrrrrrible! The food is ok, close to work but we needed all the extra time since the waitress/service was so slow! Everyone was rude, snobby and acted like our business was an inconvenience. The waitress couldn't comprehend anyone's orders and people were always waiting on refills, their food and more! Trying to pay was a nightmare. She couldn't handle even passing out checks to our table of four! Then to top it off lost a check so had to wait longer for that (don't even know how that is possible). Finally, my cc was taken to get it returned to me 10 minutes later with a 25% increase to my bill!! Since I didn't have time to wait for her to figure out how to void and rerun my card I had to accept my overcharge for a horrible experience. Later checked my bank account, yup...there it was, a 2nd charge to my card!!! I called hoping the manager would have some customer service to help with the ridiculous series of events. Refused to answer the calls or return calls...pathetic. Thankfully the bank has basic customer service capabilities to handle such a simple mishap.
Overall, the juice is definitely not worth the squeeze here! Any business that treats patrons like garbage do not deserve to be in business.