Great burgers and atmosphere
2930 Plaza DrSpringfield, IL 62704
From Business: Smokehouse RestaurantYou might remember the downtown location of McCormicks Deli. Opening in June of 1994, the deli offered fresh baked bread, high-quality fresh …
My wife and I eat dinner at this restaurant several times monthly and always get good food and good service. However, on 7/14/17 two of my grandson's and I stopped for breakfast. We were promptly seated and had our order taken. Our food was served by a waitress who didn't take our order. My order was wrong. After waiting for nearly 5 minutes our waitress finally appeared from the doorway into the kitchen and finally looked our way at which time I motioned that I would like to see her. I told her I didn't get the biscuits and gravy with my order at which point she told me it didn't come with my meal. I didn't order a particular meal, just eggs, hash browns, turkey sausage, biscuits and gravy and a pancake. I let it ride--I could manage without the biscuits and gravy since she told me I wasn't charged for it. From that point on, we were totally ignored. Our waitress wouldn't even look towards our table although she was helping others around us. She never offered me another cup of coffee or asked if we needed anything. We were totally ignored from that point on. I know waiting on tables is a difficult job and I understand that someone can be overwhelmed and forget to do certain things but the restaurant wasn't busy. There was another large table near us full of people but another waitress was handling it. Our waitress only had two other tables besides ours. For some reason, based on her bias, she didn't like us. It was obvious. Maybe because I'm profoundly hard of hearing or maybe because of the color of my skin, I don't know. I spoke with the manager who offered to take my name and see what she could do. I was so upset, I just wanted to get out of the hostile environment so I just left. I don't want anything free but IMO, the manage should have taken some off our bill and made the waitress pay for it but she didn't offer to do so. It's going to take a while before I frequent another Cracker Barrel.
We stopped in for dinner and both ordered a salad bowl. We were satisfied with what we got. The restaurant is small with a dozen or so tables, but neat and cozy with decorations on the walls.
Great food, friendly staff! Their appetizers, horseshoes and burgers are outstanding. Best beer garden in Springfield. Boone's is off the beaten path but is worth the effort for a visit.
Have always enjoyed going here for dinner. The food is always great. Nice place to go for birthdays. The service is always good.
Have always loved this place. Have eaten there for years. They have great food and prices. Great place for families.
This place has the best hamburgers in Springfield. Great french fries too. The employees are always super friendly and the service is great.
I just had dinner at the old lux with my family and didn't have to wait for a table but would if I had to. The food was great and the servers were friendly. They have had ups and downs but you don't want to miss this place.
I am NOT a plant and I think lilly is one who complains about all of her dining experiences. I knew a guy like that once. You will get a great meal here at a most reasonable price. You can't beat their steaks. And the servers are prompt and helpful. If it is busy, you may have to wait some, but that is expected. You can tell about the food because the place if full of locals.
An amazing restaurant. Everything in here is great. Love this food and the outdoor seating!