Customer Service is totally lacking. Have one person working in the parts department and can not multi-task. I ordered parts on Thursday to be in on Friday - today is Wednesday (following week) and the Parts Department is so behind that they can't tell me if UPS delivered my ordered parts... hasn't had time to review what was received. Ton of people sitting around - they need to help the parts department out and work the freight! Frustrated!
Website listing on yp.com should be updated. The service dept. is only open from 7am - 12pm.
Awesome, the best dealership in Arkansas, I love their honesty, their up front attitude..and Ed Williams and Steve Smith the finance manager has a heart like no other, well him and ed both. We are completely 100% satisfied with our new truck, now we can go riding in the backwoods with no problems. God bless and thank you both!!!
My experience with Steve Smith was a very good one as always. Greg Stanfil was very helpful, imformitive, friendly, and answered my questions completly. Steve Smith has always an excellent dealer and has myself and my family with all of our vehicle needs. Overall we have had a very good experience and will continue to buy our vehicles here
Everyone here at Chaple Hills Ford has been absoluty wondrerful. great experience. thanks
It was great! Ed is the perfect " gentleman" sales man. He's not pushy, he just gives you the facts and lets you make the decision
Ed Bayles was a wonderful NO PRESSURE salesman! I was impressed by his kindness and genuine willingness to help me find what I wanted at the price I wanted. I fully recommend buying for him!!!
Very knowledgeable and courteous staff. Ed Williams is a class act. He was very helpful and showed a geniune interest in my vechicle purchase experience.
Greg Stanfill was an excellent salesperson. Made the process fun and an enjoyable experience. I will definitley come see Greg for my next vehicle purchase!!!!
Excellent Customer Service. Finance Rob and Sales Ed Bayles were both very friendly and accommodating. Will definitely be back and recommend Steve Smith GMC in Springdale.