A royalty cleaning service
mobile 24/7: (619) 634-4755
vacational rental cleaning
DO NOT HIRE!!!!!!!!!
The only thing good about this service was the fact they were available on a Saturday afternoon.
First, the woman I spoke with on the phone failed to tell me the people she was sending were men! I'm so lucky a friend came by the house right before. I forced him to stay the 3 hours it took them to clean 1,098 SF!! They DRY DUSTED, literally only half of the house, my countertops were STILL STICKY even after they were done. I also made it clear to the woman I wanted my dishes cleaned. When I mentioned it to them, the other man began back talking owner of the business saying that he was going to be late for his 2 hour warm-up for a basketball game!!! I WAS IN THE ROOM TOO!!!! AWKWARD!!!!!They stretched out their cleaning of the bathrooms and dry dusting for 2 and 1/2 hrs. BTW, I HAVE NO PROBLEM ASKING SOMEBODY TO CLEAN A SPECIFIC AREA AGAIN, but because THEY WERE GROWN MEN being a woman I felt VERY UNCOMFORTABLE!
For $160, I was promised a deep clean of my 1749sqft home. They sent one lady? She was over 2 hours late then cleaned 2.5 baths, took the money and left. I've tried several times to contact the owner but no response except I'll call you back! Small claims court, here we come.
I hired this company through Thumbtrack and want to get the word out. Disappointed. I would never use this service again. I paid $160 for 3 hr service which included 2 men. Before they came I stripped my two beds, laid out the new sheets, emptied all my waste baskets, there were was nothing laying out to interfere with their cleaning. My home is 2,000 sq feet. After 6 hours, they only had cleaned 3 bathrooms, 2 bedrooms and a den. They put the sheets on the bed with the sheets on top of the blanket and upside down, they actually emptied the vacuum container into my "empty" trash cans for me to dispose of, he said they washed the floors but when they left I swept up dirt from the hallway and two of the bathrooms. When the 3 hours ended, I gave the guy an extra $20 to finish the oven, and all he did was put the dirty racks back into the oven and didn't wiped it out. I went to use it and it was covered with a white film-- I have a Self-Cleaner oven he just ruined. In my bedroom, they supposedly cleaned I found a layer of dust on the decorative bowl by my window. I have used cleaning services for 15 years, this is the worst I have experienced. Two people can easily clean my home in 2 hours and make it sparkle.