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A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
635 Rayford RdSpring, TX 77386
In an era where exceptional one-to-one customer service excellence has virtually disappeared from this industry, I feel compelled to write this review and go on record with my praise that Kyle Sherbone Agency of State Farm and its entire staff truly deserves. We have been customers of State F…
16000 Stuebner Airline Rd Ste 290Spring, TX 77379
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A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
Four tips for keeping yourself and your vehicle safe while you wait.
We have a few tips from The Car Seat Lady co-founder Dr. Alisa Baer to keep your kids safe on the road.
I was talked into switching my Flood Insurance from my prior agency to Lonestar Agency. I was asked to send them the Elevation Certificate and pictures of my home, which I did. An Allstate flood Ins. The policy was issued to me for $375. After a week they said the Elevation certificate was too old and send them a new one which costs $350. I went back to my original agency and canceled my policy and notified Lone Star on Feb 7, 20018. Now the contact person Isabella Cummins is refusing to send my cancellation papers to Allstate accounting office so I can get my refund of $375. The Insurance regulations stipulate that all refunds on cancellations are carried out within 30 days. She has stopped responding. I am in the process of complaining to authorities.Raman Shanker,MD.
Very competent and helpful. Completely satisfied. Good customer service. Highly recommended as an insurance agency.
Rachel exhibited a very pleasant and professional disposition while I was speaking with her on the phone. I truly appreciate that since most businesses nowadays don't know what customer service is.Thank you for being a company that still provides courteous service!
Great for giving policy and taking your money; horrible customer service.Strike 1: I was given a "direct" email contact to my agent. After Harvey (we received no damage), I wanted to add flood insurance. I was overseas at the time, so phone was not an option. I emailed for DAYS. No response. Once I got back to the States, I called, only to find out my agent had left the company and all my emails had gone unanswered. If an agent leaves, basic step 1 is to have their emails forwarded to a general email address where the emails can be picked up by another agent. I did not know if they were out of business, I didn't know if my agent had a medical condition, NOTHING. Strike 2: I received a lower premium from another insurance carrier. Strike 3: When I went to cancel my insurance, my new agent told me that my emails ended up in her junk email. What? Say that again?? Your clients' emails are going to your junk email? I had her verify that it wasn't just my emails, but a number of other customers. Huh?!?! That's interesting, considering my previous emails leading up to my cancellation request (I had asked for a new quote on a new policy) were answered promptly with no issues. But once I had requested a cancellation, my 5 emails had mysteriously started to end up in her junk mailbox. These were a combination of emails with and without attachments. One stating the request in email form, another with a SIGNED document attachment, and multiple emails requesting acknowledgement of the previous requests. Heck, I just wanted to know if they were received and were being looked into. Apparently not because they were now going to junk email.Furthermore, I called the underwriter, and they confirmed that Hambrick had not reached out to them for the cancellation request (over two weeks). Just to repeat that one more time - CLIENTS' EMAILS WERE BEING SENT TO JUNK EMAIL FOLDERS. Shame. No way to run a business.
This is the place to go for homeowners insurance!! They have the Best rates in Texas. Service is absolutely amazing too.
Called this place and spoke to someone named Ashley Trent about getting some rates, it's been a week now and she has not called back or returned calls.
Scott is one of the best insurance agents I've ever worked with. You defiantly need to contact him to help you protect yourself and your family. You never know when you might need the policies that his company offers and it's better to be safe then sorry. Give him a call today and I guarantee you that you will be happy that you did.
I've known Scott for some time and he is a great person. He is an incredibly helpful agent and has always gone above and beyond to help me. I have several policies with him and I know that I have the best deal out there. I'd highly recommend him to anyone.
i've been with this agent for 3 years now, she has been good to work with my renewals,good rates........
I was a long-time customer when a Wagner agent made a mistake with my auto policy that left one of my cars uninsured. Agent had apparently sent me an email with a question about my coverage options, but I didn't receive it. Agent never bothered to follow-up with me when she didn't get a response back to her email. When the problem was eventually discovered, Keith Wagner refused to accept any responsibility for the error.
To mitigate the risk of loss, people purchase insurance policies from a company. When buying a policy, the person agrees to pay a premium, which is small, regular payment based on the losses that may occur. If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item.
Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible. In the event of damage or loss to whatever the policy covers, the policyholder is responsible for the deductible no matter what. If the cost of damage or loss is less than the deductible amount, the insurance company does not pay anything. If the cost is greater than the deductible, the policyholder only pays the deductible, while the insurance pays the rest. Generally, the deductible amount is related to your premium, with a higher deductible usually requiring a lower premium, and vice-versa.
Selecting the right insurance involves careful research and evaluating many different options for coverage. This is why many people use an insurance agent to assist with making the right choice depending on their needs and financial situation. Agents often interview potential or current clients to get an idea of which insurance policies would benefit them the most. Based on their needs and individual risk, agents can often give potential customers a quote, which serves as a cost estimate for a specific policy. This is only a rough idea of what the policy will cost, because evaluating the risk associated with a given customer can take time. Insurance companies often compile an insurance score to quantify the risk an individual poses and calculate premiums accordingly. Credit scores play a major role in insurance scores, but past insurance-claim history is also taken into account.
While agents often specialize in a particular category of insurance, some sell several different types of insurance. Agents can work for a larger insurance company or operate independently, selling policies from several different insurers.
Almost anything of value can be insured to protect against loss due to a variety of circumstances. Insurance policies are very specific in the items they protect and in what event the policy holders will be reimbursed. Some of the most common insurance policies cover things we all use.
Millions of Americans drive a car to get from place to place each day, so it makes sense that auto insurance is one of the most commonly used types. In most states, the law requires drivers to maintain an active insurance policy on any car, up to a certain amount. Most car owners are required at minimum to purchase liability insurance, which protects against damage for which the policyholder is at fault. Liability insurance covers damage to property as well as any injuries sustained in an accident. It's important to note liability insurance only covers damage or injuries of others, not the policyholder themselves. In addition to liability insurance, car owners can also purchase coverage for their own vehicle and medical expenses in the event of an accident. For this purpose, liability, vehicle and medical coverage are often packaged together in a single policy.
Insurance can also be purchased for other vehicles, like motorcycles, ATVs, boats or RVs, and generally functions similarly to car insurance. Policies for alternative vehicles may have higher premiums if they are considered more dangerous, or might include other coverage options specific to the vehicle. Many companies that provide auto insurance will also offer coverage for motorcycles, ATVs, boats and RVs.
Your home, condo or apartment is probably the most valuable thing you own or otherwise pay for, so it makes sense to get it insured. Homeowners insurance is important not just for the security of the house itself, but for its ability to cover possessions inside the home as well. Many mortgage lenders also require an active home insurance policy.
Like auto insurance, homeowners insurance is typically bundled together with policies covering many different items or categories of items. The primary coverage type is for the dwelling, insuring the house itself and all structures attached to it. Policies may also cover property within the home, with premiums varying depending on the value of all assets. Personal liability may also be included for damage or injuries sustained on your property that you are responsible for, much like auto insurance.
Property insurance also may cover certain major events outside of your control. These are known as perils, and may include fire, flooding, natural disasters and other catastrophic events. You may want to purchase insurance against one or more of these perils if you live in a high-risk area. Flood insurance is an exception, however, and can be purchased through the government-sponsored National Flood Insurance Program. Your lender may require this if you live in a flood-prone area.
To help pay for medical expenses, many people rely on their health insurance. With the passing of the Affordable Care Act, almost every American is required to enroll in a health care plan, or they face a penalty. Health insurance works similarly to other forms of insurance, although it is probably used to cover expenses more often, since car accidents and home damage are relatively rare compared to doctor visits and the need for medicine. Health insurance also operates on a premium-deductible model, and policyholders can choose what level of coverage works best for their lifestyle. For example, if you visit doctors very infrequently, you may consider a plan with a low premium and a higher deductible. On the other hand, people who require regular medical care may wish to pay a higher premium in exchange for more coverage from their deductible. Dental and vision care are sold as separate plans and are not required by law.
When someone dies unexpectedly or is injured severely enough to be unable to work, it can be a financial disaster for their family or loved ones. Many people choose to purchase a life insurance policy to support their family in the event their regular income is suddenly lost. Life insurance comes in two basic types: term and universal. With a term life insurance plan, you pay a premium for a predetermined amount of time, usually 10 years or more. If you die at any point in that timeframe, your family receives a death benefit. If you're still around when the term is over, the coverage is canceled and you receive nothing. Universal life covers your entire life, and usually delivers a minimum benefit at death.
Travel insurance is available for individuals who want to protect against unexpected setbacks in the course of travel, whether it's losing luggage or medical treatment abroad. Travel insurance may prove particularly useful for people who travel a lot for work or often visit remote locations. Travel insurance can take the form of either specific or blanket coverage. Specific coverage is useful for covering only certain risks, like medical emergencies or unexpected trip cancelation. Blanket coverage may cover some or all of your expenses for your entire trip.
Pet insurance is a relatively new product that may help cover the costs of medical care for a dog, cat or other domestic animal. Medical care for animals can be very costly, particularly because insurance for them is rare. By paying into a premium, you can help offset the cost of unexpected emergencies as well as routine checkups and medication. While virtually unheard of a few years ago, pet insurance has become more popular as the cost of veterinarian care has continued to rise.
Umbrella insurance is extra coverage from liability for other insurance policies, usually home or auto insurance. Consumers may choose to purchase an umbrella policy if their home or car is more expensive than a typical policy would be able to cover. For example, most car insurance liability policies cover at least $25,000 per person or $50,000 per accident. But if the accident involves a very valuable car, or the victim is willing to pursue legal action, insurance may not even begin to cover the full cost. You may want to hedge your risk by purchasing umbrella insurance to add extra protection to your existing policy.
To receive a payout for an insurance policy, the policyholder must file a claim with the insurance company. The basics of the process are straightforward, but can vary depending on the type of insurance.
Claims Adjusters and Examiners
A claims adjuster or claims examiner is an employee of an insurance company, and the person responsible for evaluating claims and determining if the company will reimburse the policyholder at the amount provided. An adjuster inspects claims related to property damage, as in the case of auto or home insurance policies. Claims examiners are typically involved in health and life insurance, and review medical records to determine the proper payout for major medical procedures.
How To Make a Claim
Filing an insurance claim can be stressful and confusing, but you need to begin the process as soon as possible to make certain you can recover your losses. It's important to note that in the case of emergencies, you should always call 911 first. The safety and health of yourself and others takes precedent over insurance.
Auto Insurance Claim: If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes at the scene. The most important things to record are what happened before the accident, the date and time, traffic signs in the area and road conditions. Also be sure to get the other driver's name, address, license plate number and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.
Homeowners Insurance Claim: In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
Life Insurance Claim: Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
Insurance is a wise investment, but it can make a dent in your monthly budget. Thankfully, there are a variety of ways to trim the fat off your premiums and make certain you are paying only as much as you need.
Shop and Compare
Perhaps the best way to save on any insurance policy is to take the time to compare prices between as many companies and plans as possible. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easier than ever before. Potential customers can often get free quotes online very quickly.
Buy Only What You Need
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash. It can help to create a budget and know exactly how much income you have to work with before making a decision on a new policy.
Take Advantage of Discounts
Insurance providers offer a wide variety of discounts for all kinds of special customers or circumstances. In one of the most basic discounts, many companies will offer lower rates for customers who purchase home, auto and life insurance policies from the same provider. Car owners may get a rebate from taking a safe driving course. For those with teenagers on their plan, good grades can earn a small discount as well. Insuring multiple cars with the same provider may also lower premiums. Some providers will offer lower rates for military personnel, federal employees, teachers, first responders and their families.