I don't normally write reviews online but I felt like i needed to for Princess Bridal. I had SUCH a good experience here yesterday. I have gone to multiple dress shops before this one and was getting a little discouraged. The place i went the same day made me feel rushed to buy a dress, and didn't seem to care how i felt. I went to Princess Bridal a couple of hours later and had such a fun time. Tanya was AMAZING at what she does. She got me in and out of dresses quick and really knew what went well together. After an hour I purchased my dream dress.
Please save yourself the trouble and DO NOT DO BUSINESS WITH THIS HATEFUL OWNER OF THIS SHOP. I used to work in an office next door to her and I would see numerous customers being mistreated and upset. We even had Fedex packages delivered wrong to her address and she would keep all of our packag…
From Business: We understand that planning a wedding can be a very stressful and busy time, so we want you to feel relaxed, special, and right at home as we help achieve your ideal wedding day look. The atmosphere of Whittington Bridal is sophisticated and elegant, paired with a relaxing and fun shopping experience. You can expect indivi…
I don't normally write reviews online but I felt like i needed to for Princess Bridal. I had SUCH a good experience here yesterday. I have gone to multiple dress shops before this one and was getting a little discouraged. The place i went the same day made me feel rushed to buy a dress, and d…
DO NOT be fooled by the glitter and sparkle of this shop. First I had my appointment for over a month and they overbooked and asked me to reschedule, I said no, I can't. We went in and tried on dresses, they were supposed to have clippings of the fabric choices, they didn't. When we found out th…
I am going to pick up my dress tomorrow, and couldn't be happier that I stopped in on my lunch break. I didn't even have an appointment and they still took as much time as they could with me. I purchased one of the sample dresses, and they gave me a great deal. I cannot wait to walk down the aisle in my Enzoani!
Poisonous! A garment I ordered from Soft Surroundings was in some sort of toxic chemical. Upon opening the package I had a severe, potentially fatal, allergic reaction for which I needed an epie shot. Customer service was no help and I'm extremely dissatisfied with this entire company. I'm reporting them to the EPA.
My bridal party and I went to Princess Bridal yesterday to make a decision on a dress I had tried on the weekend before. Each time I went to Princess Bridal, I felt so welcome and everyone was so accommodating!! One of my bridesmaids had her two small children, and the staff was even accommodating to them. I was never once rushed or felt like I was a burden to my bridal consultant Nikki. She was patient, kind and very personable. I ended up trying on more dresses, and Nikki ended up actually picking out my wedding dress!!! She listened to all of my likes, dislikes and fit the dress to my personality!!!! The owner was amazing and made us feel like family! I am very happy with my experience(s) with The Princess Bridal and will recommend this shop to everyone!!
My sister and I have had the absolute best experience wedding dress shopping because of Princess Bridal. We went on a Saturday on a whim and didn't have an appointment. We were immediately helped and told we could try on a couple but couldn't have the help we could have had with an appointment since weekends are very busy for them. After my sister tried on a few they had us fill out some information and plan an appointment for further dress shopping. To our surprise, they scheduled us immediately and had us back the very next day. The owner was personally helping us and we had a fabulous afternoon with her. That day we found THE DRESS! Princess Bridal treated us like friends and did everything they could to accommodate us. I will definitely be back to purchase my wedding dress there someday.
The minute we walked in the door with 2 children who were 4 and 6 year olds and they sat on the couch and made the couch move and it made a noise one of the women working there was staring us down and we felt the whole time we were there they really didn't want us there browsing. We had just been to the Brickhouse Bridal Store and everyone there welcomed us and NEVER made us feel we weren't welcomed. I guess The Princess Bridal Store doesn't want our business and we will NEVER walk back in there OR refer them to anyone!!! Brickhouse Bridal is e place to go and they will get the $2,000 for the dress that we are getting there!
DO NOT be fooled by the glitter and sparkle of this shop. First I had my appointment for over a month and they overbooked and asked me to reschedule, I said no, I can't. We went in and tried on dresses, they were supposed to have clippings of the fabric choices, they didn't. When we found out that they were going to charge a $50 surcharge to have a dress sent to KY we told them that my MOH would not be ordering her dress from them (color did not matter since they are all different). I talked to my rep before leaving and she was going to order the dresses that week, October 23rd. December 7th they call me and ask if my MOH was going to call in her order, I repeated my conversation from October and asked if they had ordered the other dresses and she said yes. January 12th I called to see what the status or ETA of the dresses were and the rep said they should be 12 weeks from ordering. I waited until Jan 21 - 12 weeks and that is when they tell me that my dresses were not actually ordered until December 7th! That is 6 weeks later then they were supposed to order the dresses. They had no idea when the dresses would be in, all they knew is that they would be in around or after the middle of March. ACK - My wedding is April 16th. I wanted the dresses here before February 19th so my girls could get their dresses while they were in town for my bridal shower. Instead of any offer of help they told me "Well your wedding isn't until April 16th." Like that matters, I asked to have my dresses ordered in October. They ended up rushing the dresses, and told me I was lucky my BM's did not get a rush fee, they would not do anything to make up for their mistake, and because they mistakenly gave them a discount they took that back too. My Jr. BM is growing and that was a huge concern for me, the owner did offer to sell me a dress off the rack but it may not be the right dress or color, she actually told me I may need to change things up a bit. What!?!? Other problems: -When I kept calling (once a day) they started not answering my calls. When I blocked my number they picked up.-The lines are busy or they just do not answer. -They are horrible about returning calls. -Snotty attitudes of the staff. -No help when you really need it. -Do not abide by the prices in their contracts. All and all I got my dresses and they look great but I got them more than a month later than I should have. The service was horrible and I am happy to not ever have to deal with these people again. The biggest upset is that I turned to them as professionals so I would not have to worry about the dresses and it ended up that all I did was worry and stress about something they were supposed to have a handle on.
I have driven past this store a thousand times since I was a little girl and I was so happy that it was here I could find my perfect wedding dress. They are so accommodating letting me come in more than once to try on the dress. And I was nervous when we ordered it a half and inch too small but they reassured me it would be okay and they were right. They were even able to tell me when my dress would arrive, giving me a 2-3 day range, and this was almost two months before it was supposed to be in. I am so happy I put my trust in them and they were the ones to sell me my perfect dress. I really recommend them.