True Companion Animal Hospital
1144 Rayford Rd, Spring, TX 77386
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Writing this review because the events were so disturbing I felt that people need to know. We have a dog that is 16+ years so it was very important to find care for him and his aging needs. We met Dr. Mintzes at True Companion and she was fantastic! The problem is the owner, Dr. Webb. Our dog had an emergency, was secreting big pools of blood, Dr. Webb was on call. She told me to come in right away! Our dog has extreme anxiety issues, (in his records). Dr. Webb came into the treatment room and asked her assistant to pick-up our dog. I let her try but he began wriggling immediately, trying to jump down. I explained about the anxiety and stated that I can hold him while she did her initial evaluation. She instantly got upset and shouted that this wasn't going to work for her! That if the dog bit her then it was going to be the assistants fault not mine! I tried to explain that he was so old, sick and anxious that it would be easier if I held him. Before I could finish, she slapped her paperwork on the table and left, my dog went barreling out the door, hid underneath my husbands legs, my granddaughter afraid. Dr. Webb shouted that we needed to find another vet - for an emergency!
To have someone walk out on an emergency because they didn't want the patient to be held by their family is most disturbing. Dr. Webb was unprofessional and rude. Not sure how any medical professional can have a bleeding patient and refuse treatment?
The front desk said "there is nothing we can do, when you find another doctor we can send records." It was obvious that this is not unusual behavior for Dr. Webb. It was then that I found out that she was the owner, there was nothing they could do, they just worked there.
The saddest part is we couldn't get care for our very sick, bleeding dog. We need a vet that will help us care for our elder dog and if there is an emergency, know that he will be treated. True Companion NOT the place.
If there were more stars I would choose them. I was looking for an animal hospital to take my baby to that would have a great vet and staff and that wouldn't rip me off. My little girl was sick and I knew I would have to put her down soon. Not a good time to be in the market for a vet. When I went there for the first time, Dr. Webb saw my baby and did a thorough exam. She very gently told me the bad news. She didn't give me false hope or try to get more money out of me. She was very kind and considerate to not only me but my dog too. The staff was amazing and very kind and understanding. Dr. Webb gave me some medicine to give to my dog and told me to check back after a few days. Well I, of course, forgot because I was so caught up with my dog and making excuses for the inevitable. So she called me to check in on my baby and myself. I have NEVER had a vet do that and I thought that was the best. So when I made my appointment to put my dog down the girls at the front explained everything to me. I told them that I wanted to be with my baby and hold her during the process. When I got there, they took myself, my baby girl, sister and my mother into the room. when we walked in, they already had a mat and blanket down on the ground for my dog and I. When all three of us and my dog were on the floor, the staff and Dr. Webb were completely understanding and worked around ALL of us. I am sure that wasn't easy. They gave me all the time I needed and not once rushed me and my last bit of time with my sweet girl. When it was done, I sat outside the room and one of the the staff came over to me and gave me the best big hug. The next day my door bell rang and I opened the door to a delivery guy. He was there with a rose and vase with a card from the animal hospital giving me their condolences. I could not have found a better place and a better group of people to help me through such a heartbreaking time. I highly recommend them to anyone and everyone!! I will definitely be going to them with my next dog, without a doubt. Thank you soooooo much True Comanpion!! You will always have a special place in my heart.