Moore Time

initially in 2014 I went to Mr. Moore, I was treated very nicely and appeared to be knowledgeable about my 100 year Swiss anniversary clock that was a present given to my paternal grand mother by my paternal grand father in the period of courting. It worked fine through the ages and had stopped for a while in Baltimore but when I moved to Knoxville, Tennessee, a clock smith took care of my clock.....he was excellent but unfortunately he's no more.

Mr. Moore told me that it is a total disassemble and went on, kept it for 13 months and after 390$ and some change, and too many calls finally got the clock back. It ran for two weeks and stopped in spite of perfect level and under the glass dome. So I was back to Mr. Moore!!!
This time another bed time story that was 20 months long......then suddenly I had it.....I wanted my clock back!!! I was told that they can't locate my clock......!!!! I saw stars!!!!!I was furious and sad .....this item is priceless to me..... after another 4 months and a couple of baker's dozen calls I was told to come pick it up and 300+$ and it should be working....

It has never worked after Mr. Moore started relating his horror stories.....

Would leave 0 stars if I could.
I brought them my mothers emperor mantel clock in September of 2014. They told me it would be around $100 to fix and that it would be finished by Christmas. In January of 2015 I called them to see if I could come pick it up and they said it was not finished yet. Fast forward more calls and me visiting the shop 3 more times and my clock was not worked on by May 7th 2015. I told them just to give me my clock back.
While I was in there 2 more people in line had been waiting 6 months for their clocks too.

I have taken both antique and "modern" chiming clocks in for service. They are very expensive and take forever. They really don't care about their customers and it shows.

This is one of the only stores of its kind in Houston. I'm so glad that there are still people that have the skills to fix and maintain clocks. The owners' knowledge is vast and they are more then willing to take the time to teach their customers, not just give the basic to get them out of the store.



They do watch repair as well and they carry battery sizes that you can't find at places like walmart.

Took my watch to get some links taken out. The service was fast, the people were friendly, and the price was cheap. Definitely would recommend.

My wife left several watches there requiring simple battery replacements. They lost three of her watches, and even though she had all the claim tickets, etc. they actually accused her of not bring them in at all!! Refused to pay for her lost watches. NEVER GO THERE!!

What a great store! Lots to see and good prices. I was impressed with the knowledge and experience of the staff and the friendly atmosphere. I will definitely shop there again!