Fred Haas Toyota World
20400 Interstate 45, Spring, TX 77373
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We found it a bit unusual to be car shopping on a Sunday, but we spotted a vehicle online that we were really anxious to see ... interior and exterior colors, trim level and equipment were exactly what we wanted. Fred Haas has two Toyota stores in the Spring area, one closed on Saturday and open on Sunday. We were surprised to see the number of folks in the showroom ... but despite the crowd, we were greeted promptly, and introduced to Beth Elliott of the Internet sales department (yes, there really is one), who explained that she had a customer coming in shortly, but will try to get us started, rather than having us wait for an available salesperson. She was courteous, knowledgeable, and eager to answer our questions. As it turned out, the RAV4 we had in mind was at the closed location (to Beth's credit, we didn't get the line, "Oh, that car's been sold."), and she assured us that we'd be welcome to come back the next day.
Right at that time, her customer with an appointment arrived, and we were turned over to Manny Gomez, who immediately earned our confidence. He's a young, intelligent, personable guy, with thorough knowledge of the products. For comparison purposes, we test drove an XLE, the model just below the one we came to see, and concluded that we wanted the Limited after all. The inventory didn't show anything that attracted us ... but Manny took the time to peruse the entire lot with us by golf cart, stating that what's in the computer isn't necessarily up to date (his words, "they're always behind"), and it's possible that something might have come in within the past few days ... nothing ventured, nothing gained. We were amazed at how he was able to tell one model from the next (including interior colors) without even leaving the cart.
As luck would have it, he did find a vehicle that would work well for us ... way in the back, waiting to be prepped, and not showing on inventory. After gathering the paperwork, he quoted us a price that, while a bit below sticker, was not yet in our comfort zone. This is the part of buying process that we don't particularly care for, although we do understand the reason for it. We're veteran negotiators (both in purchasing automobiles and as Realtors), and after going back and forth a few times, came to terms. Throughout the process, Manny was low-key, very professional, didn't pull that, "This price is only good for today!" crap, and treated us as valued customers.
After a brief wait, we met with Alex Saaverdra of the finance department. Since we were paying cash, the process was simple, and we were out in less than ten minutes. He didn't pressure us about all those extra warranties, but did explain them, as he's required to do (not to mention that he makes a few bucks off them). We declined them all ... not a problem.
What particularly impressed us was the fact that there's a staff of individuals assigned to "introduce" buyers to their new vehicles. With all the technology on today's automobiles, it's most welcome. We left the dealership confident that we could at least get the hang of all that stuff, and knowing that we have a resource, in the event that something stumps us.
On the way home, we remarked almost simultaneously that this experience was probably the best (certainly in the top two) we've encountered in our fifteen car purchases over the years. From the beginning, everyone met or exceeded our expectations ... almost unheard of in the industry. The price we paid was more than fair (and we did research the hell out of it). Our home is in the Bellaire area, and Toyota dealers abound within a few minutes' drive. We've dealt with them all (including one that we really like, but we couldn't make the numbers work there). The drive to Spring was well worth it. We wholeheartedly recommend both the dealership and the personnel we dealt with.
I had a wreck and was sent here thru my insurance. I was glad I stopped there first. Made my deal with Cristina Cedillo. We communicated online first and when I was ready I went in picked out my beautiful camry and drove off within a couple of hours. Wes Downey in financing was great. I also had a great time with Mrs. Renfroe. Cudos to all of you.
I wasted a perfectly good Sunday with these people. They told me that my loan was approved, and to come in out Sunday. All I would have to do is "sign the paperwork". I get there on Sunday, and after waiting for 45 minutes in the lobby, the loan is NOT approved. Nothing but leis, smoke and mirrors. These people use the same tricks that you would expect from a sleezy car dealership. Don't be fooled or waste your with them, you time and money is better spent elsewhere.
I want to let you know of the astounding service we received from your salesman Mauricio Coto. We came in a couple of Sundays ago based upon an ad that we saw about a vehicle that listed at $3000. That was our budget and it was all we had. Marurico greeted us the moment we walked onto the lot and immediately put us at ease. We had been to many other car lots where salesmen made it very clear to us that our budget was unrealistic and basically made us feel inadequate, didnt help or kept trying to get us to spend more money than we had. Maruricio on the other hand, made it clear to us, that yes, it was a small budget, but he would make a deal happen - it was the first time I felt like we might actually be able to get a car. Our first Sunday at your lot was unsuccessful, but Maruricio took down all our info and told us he would be in touch within about 3 to 4 days once he'd had some time to look into the new inventory. I trusted him completely and didn't even nother to look while I was waiting for his call - I got my call as promised. To make a long story short, I was able to increase my budget just a bit and Maruricio stood true to his promise and got us a great first car for our 16 year old daughter. You have one incredible fine gentleman working for you and we are truly grateful for all the hard work he did to obtain a vehicle for us. But, we are especially appreciative of the wonderful and respectful way he treated us even though we were a small sale. We will definitely come back and buy another car from Maruricio and I will highly recommend him to my friends and family.
I am the proud owner of a Fred Haas 2011 Toyota Corolla LE. I credit Benny Moreno Jr for the sale of the car. A fine young man & very courteous who answered my questions honestly. I truly felt he was someone I could trust! I am enjoying driving my new Toyota Corolla. Thank you again, Benny!
I bought a 2012 Toyota Camry from Salesman Joe. I wanted to let you know that Joe made what I would consider to be a stress filled transaction in to an easy and relaxing one. Joe was very professional, attentive and genuinely listened to what my husband and I had to say. Above all he was friendly and calm. What I believe all sales people should aspire to. I am enjoying my new Camry with no sour thoughts or memories. Thanks to Joe.
My husband and I recently purchased a new Tacoma for Fred Hass Toyota World. The entire experience was wonderful from beginning to end, and thanks to the best car sales person ever, the buying of an automobile was the most pleasurable of all. Our salesperson, Genady Ilkinko, was the perfect person for the job. He was prompt getting us as we drove up. A big smile was there too He asked what we were looking for. We told him, and he promptly showed us what was in inventory. We made an offer, the dealership made a couner offer in record time. We countered the dealers offer and they came back very promptly with an acceptance. Genady had pulled of the shortish-time sales ever, and we were tickled with Genady's efforts. Thanks for people like Genady.