Went to pick my pet from boarding and noticed that they gave me paperwork for another owner with the same pet name. I politely asked the receptionist if she could correct the issue since I like to have receipts and copies of services that are performed on my pet since we move frequently. I also was concerned if I was charged incorrectly since they had apparently been putting all my information under this owner's name. Also noticed that since the correct information wasn't entered under my account my pet was given vaccines that were not needed yet. The receptionist was rude and disrespectful when I tried to ask questions regarding the error they had made. I requested to speak to the owner or office manager but was told by the receptionist that she doesnt know whose number to give me since she will intercept my complain anyway. This definitely does not make me feel as if my pet is in a caring, supportive or safe environment since the receptionist feel they can do what ever they want and we as pet owners will not have a way to express our concerns and they will just fall onto deaf ears.
I honestly don't understand why there are so many good reviews for this place. I have nothing but terrible experiences every time I take my pets here. Normally I go to their sister clinic, Northgate in Fayetteville, but I am much closer to Manchester so if I have a busy week or Northgate is booked I will just take them here. The last experience that I had was the absolute worst. I took my 5 month old Newfoundland mix in for his third series of vaccinations yesterday. I had many questions for the vet but she came in appearing to be very rushed. We were the only car in the lot so I'm not sure what that was about. She never took the time to say hi to my dog or love on him to get him to feel a little more comfortable like other vets do. She had her tech grab him right away, she poked him with three vaccinations very roughly, and headed out the door as I was trying to get my questions in. My pup is a big dog, he's never even flinched with previous vaccinations but she was so rough with him that when I asked her to come back in to at least check his testis to see if I could schedule him to get neutered she bared his teeth at her. He is a very docile dog. I have a three year old and he has never shown any aggression at all. I couldn't believe it. She was terrible. That last visit was just the icing on the cake of bad experiences with this place. I will never go back...not even in an emergency. Don't assume that just because Northgate is a good place to go that Manchester is also. Apparently they are not run by the same people, only owned.
You can't beat the friendly service and convenient scheduling offered by Manchester. I can usually call and get a same day appointment. The staff is amazing and treat my pets like their own. Its like having a family reunion each time I take my animals in. I wouldn't trust any other vet to take care of my pets. Dr. Jenny goes above and beyond when taking care of my animals. She always returns phone calls in a timely manner and does a great job of explaining procedures and outcomes. This office has been taking care of my 3 fur babies since 2010 and I have always been very happy with the quality of care and the range of services provided.
I have brought my dog here two times already and they have been amazing to my dog. Also, they have been good customer service towards me . I will recommend anyone to them!
I boarded my dog and he received a parasite from the place. Worst place ever. I had my dog in the boarded for two weeks here while I was on vacation. While I was gone, I called every other day to check on my dog; I was told he is doing fine ( eating and playing with his toys). When I picked my pet up it was obvious he was not eating nor drinking any thing. I asked the staff member what happened to my dog. My dog rib cages were literally sticking out. To make matters worse his balls were dark red and he had sores on his elbows. I immediately took my dog to his vet. The vet explained to me that my dog received Giardia which is an infection of the small intestine that comes from waste and water. The vet performed a intestinal fecal exam. The small sores on his elbows are from laying on the cement floor. Manchester staff members could not even put a blanket down for my dog. WTF. Really???? I was pissed off. If you truly love your animal take them to a different kennel. Also, I told them about my dog receiving giardia and they did not care. The office manager was ignorant and rude. She had the nerve to say Giardia does not show up in an intestinal fecal exam. According to the Vets I have taken my dog to, I was advised that it does show up in the fecal exam.
After having bad experiences at other groomers, I was very nervous to take my Yorkie again to one. I was very nervous that they cut his hair too much because I'm keeping his coat long. After a couple of people recommended this place and is close to my house, I took my Yorkie there. I was very happy and really liked what they did to him. The lady who assisted me was nice. I liked how she went over with me about what I specifically wanted to get done for my doggy and what not. The price was good as well $35.00. I do recommend this place.
This place was filthy and disgusting..the people had horrible attitudes. I will not take my dogs back anymore..and would recommend against anyone else taking their dogs. My dog smelt like a (dry) wet dog. She was covered in loose hair. And I just was not happy at all!
The personality of the workers is a bit lacking but the hair cuts on my schnauzer are awesome and they work well in cutting the Chi's nails. The dogs love them and that is what counts!
This animal hopsital is the best animal hospital in the Fayetteville, Spring Lake, Ft. Bragg area. I have personally been back in the kennels and they are one of the few places that actually keep them off the floor. Each dog gets a blanket when the nicest kennel staff in the world are done cleaning their cages. To my fellow reviewer Disgusteddd you don't know what you are talking about because Giardia can only be contracted from drinking contaminated water. So basically if you take your dog outside and he happens to drink out of a puddle that had been there a few days your dog could have contracted it form there as well. So If your dog had contracted it from the kennels at Manchester Animal Hospital every other dog kenneled there would have it as well. Like I said I have personally seen the kennel conditions back there and each dog is given fresh water daily so I don't see how that would be possible. So to Disgusteddd I would take a look at the vet who told you your dog contracted Giardia and make sure he is qualified to be giving that kind of diagnosis. Of course some dogs will probably go home skinnier than when you left! Not because the staff doesn't feed them but because they are away from home and are having anxiety and stress. Everytime I would board my dog he would come home and have the runs for about 2 weeks because he gets so upset he's away from his family. As far as the new office manager goes... Everytime I have been in there I have not had any issues and the new office manger(her name is Amy) is very capabale and professional and if you had a problem with her it probably was not her, more than likely it was your attitude. If you really have a problem with this animal hospital take your animal to another vet in town compare and contrast and you'll eventually figure out that if your having a problem with them its you and not the animal hospital. So Mancheser Animal Hospital is the BEST EVER!!!!!! If you take your pets there you won't be disappointed the staff is incredibly nice and very professional and they work with you any way possible!