HOMEOWNERS BEWARE!! We hire Trinity Pools to install our pool in August. Once Robert the owner was paid he refused to answer/return our calls or check the job. It took them 3 times to get the electrical passed. We had an electrician tell us the breakers that he used were wrong and dated back to the 90s. Our ground wires were tangled and not hooked up properly. Our hand rail took 4 times to install properly. The pool was leaking 1 1/2 inches of water daily. We had American Leak Detection come check the pool. They found 8 cracks in the concrete and 5 leaks. We had to come out of pocket for them to bandage the cracks. We somehow have to get Trinity Pools out here to fix these leaks. There is a long list of unresolved issues. We paid Trinity Pools $38,000 and still can't get them to come fix anything. Our next step is to hire a lawyer.
I had a leak in my pool they did a great job repairing it and then I had them resurface it. It looks great!
I previously had work done by bull frog pools and decks which is now Trinity Pools inc. I currently am having them service my pool and maintain it beautifully. They are an awesome company to work with, reliable, affordable and the owners are lovely!
This guy DOES NOT KNOW VINYL!!!!! He has been attempting to empty the ground water for almost 2 weeks, he has not ordered the steps or the liner, he blew my fuse, his 2nd pump broke and has been laying in my yard in pieces for over a week while he installed a 3rd pump, he did NOT equalize the outside water pressure while he was draining my pool so now my concrete wall is broken and crumbling!!! Please DO NOT hire this guy to replace an in-ground vinyl lined pool liner!! I found out the hard way that only Sandcastle and Paradise Palm Pools are the only 2 truly knowledgeable and reputable vinyl liner guys in the mid Florida area. I just wasted $3150 deposit and it will cost me almost $2000 more than his original quote to have it done right and repair the damage he caused!
outstanding customer service with quality workmanship
Jay's Custom Pools were amazing to work with! The owner, Jay Cagno is present on the job and oversaw the entire project. Jay is a perfectionist and has a great eye for detail. Jay has great design experience, and my dream pool is now a reality. I highly recommend Jay's Custom Pools.