Scheduled for Wednesday on Monday. Wednesday -no show, no call. I called them and they said something about 'forgetting about another job and needing to do that." rescheduled for Friday. No call, no show again. Tried texting salesman 5 times starting around 8:00AM, called office several times. They never picked up or returned call. I gave the business to Hernando Sod. If you can get them to come out, they do good work. When you really count on them, they let you down, and then don't bother responding until you tell them to cancel.
Original sod installation was very poor quality and installed poorly as well.Estimator/Sales rep agreed the day after install and promised replacement. Then I was advised I'd have to wait 30 days. Sales rep again promised replacement and then refused to replacing ALL bad/dead sod.Eventually, only about 1/3 of the bad sod was replaced. These guys used to be great but are now very poor. Prices may be better than most but not cost effective in the end.Stay away!
The sod Jimmy put in a few months ago still looks amazing today! Highly recommended. Good prices too!
What a horrible experience I had. The landscaper over shot the order I called and told Josephinaabout it and she had it approved thru Arnold to pick up the pallet of unused sod for a 35.00 fee and they never showed up. @ days in a row. I had guys that would have been able to return it but they told me they wwere moving it to another job. Now they are saying they cant pick it up at all. I believe they over billed me on purpose. FRAUD FRAUD FRAUD
Raul R.10/10/2016Our grass was installed on August 16, 2016 & on Sept 7 I called about how the grass was coming up brown & with weeds. John came to look at the grass said he would send someone to spray it & that he would make it right! John told me he would send someone to spray it & if it didn't come good he would replace it! He came to look at it & said he would only replace part of it & marked it but I told him everything he did I want it replaced with good grass! He would send someone the next week to replace it & no one ever showed up! I called him twice after that & tweeted him & still no response back! Some of the grass came back but 3/4 is still weeds & still we haven't heard from him! My experience with his John's Company is terrible & my grass in the front looks terrible! Would not recommend that Company not even to cover a dump with his product!
I called five different sod farms and all said the two pallets I needed was not available within 4 days. Most said they would get back to me and never did. I was impressed Ramirez Sod Company had what I needed and were able to deliver it on a Saturday morning. The price was good. The two pallets were delivered early as I requested. The driver called to tell me he was on his way. A few of the pieces were infested with fire ants but that is not uncommon. Overall I was pleased with the sod and the staff.
The Owner is VERY RUDE and Condescending and doesn't know how to speak to people and has a very poor demeanor. If I had employees like him and his secretary speaking the way they do with my customers and being so impatient and rude AND condescending and judgemental, I'd FIRE them.He speaks to you like ur dumb cause ur SUPPOSED to know about SOD and how the process works. His secretary gives wrong info and he won't stand by what she says. I brought to his attention 4 times about his way of speaking to me and he just laughs and says oh all right and yet I still gave him a chance and he was still rude. His answer was, i'm not yelling at u. He thinks cause he isn't yelling he isn't being rude or condescending. I don't appreciate being spoken to like i'm stupid cause I never ordered sod and have questions. He said I SHOULD KNOW these things, like I was told in school that it's a MUST to learn about sod and how it works, especially if i'm new to the state of florida. I tried giving him the benefit of the doubt since I saw sooooooooooooooooooo mannnnnnny bad reviews on this business. In fact, on FOUR different sites on google, will find he has 2 and 2 1/2 out of five and a big chunk of it is his attitude and business shadiness. I'm very big on customer service. Why should I pay u my HARD earned money over many other businesses? U have to earn it, with GOOD or normal quality customer service. I was discusted by his. It seems florida in general has extremely bad customer service and have a different mentality towards what customer service or punctuality should be. THEN when I asked him at 7:45 am in the morning if it would be possible to have something done today, he came out nasty after laughing saying "LOLOL, what do u think this is, u expect me to just have a pallet here of SOD waiting for u without placing an order so I it can just go bad or me take a chance on it going bad, lol, this is a business, what do u think"? U don't think that was rude? The attitude was uncalled for, it was a QUESTION cause I didn't go get a bachelors of science on SOD like he obviously did. This is just some of the rudeness cause he said quite a lot on top of the attitude and condescending wording. Just to give u an idea. I will not be spoken to like this nor disrespected, I love myself and don't have low self esteem like a lot of people do.The next thing was price. I called the secretary during the first day of the week (MIND U she ALSO was as impatient as her owner cause I guess she also felt I should have KNOWN about SOD and how it all works) and she gave me a price on several few 100's of sq ft. When I call at the end of the week, the owner says she was wrong and by a BIG margin at that. I asked him how can u employ someone that gives such a huge difference in price, especially when I said i'd call today. He said OH WELL, that's LIFE, people make mistakes, u can go buy somewhere else. WOW, if my secretary made several verbal mistakes, as a credible business with integrity, id hold up to it and own up to the several mistakes and at least work with the customer, but not these two. He has a CONSISTENT amount of NEGATIVE feedback. Could all these people be so wrong? And at FOUR Different sites?If u guys like putting up with RUDENESS and MAJOR lack of customer service and no etiquette whatsoever, if u don't have any kind of morals or respect for yourself and think this type of business and customer service is OK, then u deserve this companies services. I shouldn't have been so patient with them after the first time they spoke to me the way they did, yet I gave them FOUR tries. I have too much self respect for myself to give them my hard earned money.
I have tried all different sod types, recommended by local landscapers and sod companies and through the years I have purchased sod from them all. I can not tell you how many were rude, had horrible customer service, an/or terrible sod. I have delt with Ramirez from estimates, delieveries, resoddings, and installations. But I must say and be completely honest, everytime I have used them, I have never had an issue, yea the bahia broke up in pieces here and there, but thats bahia for ya- do your research before you buy it, Sod buyers, please be well informed of the product you are buying, and just because a company has a few bad reviews, don t take it for granted. There are good and bad sod companies out there but this is NOT a bad company. I appricate their business and I will continue to buy from them without hesitation. I hope my review has helped anyone with a doubt. Thanx !
As a lawn care and landscape business I have never seen sod with weeds and ants. As for them being on time forget it. They were 4 hours late. I had to hand throw it with my wife instead of my crew. I caution anyone who wants to do business with them. Try Sod Farm on Ridge Rd. Never had a problem. You always get whole pieces of sod not some nice pieces on top and then small broken pieces for the rest of the pallet. Its BS!!!
horrible business!! Was promised a delivery after lunch, I spoke to the owner 3 times she guaranteed I was on the delivery for that day. At 6::30 pm a driver calls to tell me its too late for a delivery. Owner states its drivers fault she wont even admit to her own wrong doings!! sty far away unless you want to waste eNtire daY LIKE i DID