3389 Schuylkill Rd, Spring City, PA 19475
Wheelchair Accessible: Yes
Price Range : Average
Pets Allowed: No
I bought a Premier pub kilt package (8yard kilt, ghillie shirt, sporran, belt, hose & flashes) from USAkilts back in April. While entering in my measurements online, I screwed up and put my hip measurement in both "waist" and "hip" dialog boxes. I received this wrongly-sized kilt and the rest of the package in June, a full two weeks earlier than promised. After a few e-mails and phone calls, we discovered where the screw up happened.
Despite it being my fault, Rocky took back the kilt and made me a new one in the correct size, at cost. There were a few hiccups along the way: My fiancee initiated a dispute with the credit card company over the wrong-sized kilt which had to be smoothed out, the fabric I wanted wasn't available from the mill for the do-over so Rocky had to find a replacement. He warned me that since this do-over was a courtesy, it would likely be later than their usual 6-10 week turnaround, and that was before we hit any of those other bumps in the road!
I received the replacement last Monday, a full month earlier than I was expecting. I'm not sure if Rocky planned for the kilt to arrive on my birthday, but I wouldn't put it past him. The workmanship is fantastic, and I'm continually bowled over by their customer service. Every step of the way, Rocky was calm, obliging, and patient, even when he had no reason to be. He's made a customer for life!