In mybook® Shopping Collection (edit)

Added to your shopping collection.
Removed from mybook!

We took this business out of your shopping collection.

USA Kilts

Map & Directions
(1 Review)

3389 Schuylkill Rd, Spring City, PA 19475

(610) 948-4110

CLOSED NOW
Tomorrow: 11:00 am - 7:00 pm
16
YEARS
IN BUSINESS
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Sponsored Links
Hours

Regular Hours

Category
Men's Clothing
Other Information

Parking: Lot

Wheelchair Accessible: Yes

Price Range : Average

Pets Allowed: No

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

John M.

09/02/2014

Overall

I bought a Premier pub kilt package (8yard kilt, ghillie shirt, sporran, belt, hose & flashes) from USAkilts back in April. While entering in my measurements online, I screwed up and put my hip measurement in both "waist" and "hip" dialog boxes. I received this wrongly-sized kilt and the rest of the package in June, a full two weeks earlier than promised. After a few e-mails and phone calls, we discovered where the screw up happened.



Despite it being my fault, Rocky took back the kilt and made me a new one in the correct size, at cost. There were a few hiccups along the way: My fiancee initiated a dispute with the credit card company over the wrong-sized kilt which had to be smoothed out, the fabric I wanted wasn't available from the mill for the do-over so Rocky had to find a replacement. He warned me that since this do-over was a courtesy, it would likely be later than their usual 6-10 week turnaround, and that was before we hit any of those other bumps in the road!



I received the replacement last Monday, a full month earlier than I was expecting. I'm not sure if Rocky planned for the kilt to arrive on my birthday, but I wouldn't put it past him. The workmanship is fantastic, and I'm continually bowled over by their customer service. Every step of the way, Rocky was calm, obliging, and patient, even when he had no reason to be. He's made a customer for life!

Sponsored Links