Had a issue at first, We understood it was not their fault but as soon as we let them know about the problem they went above and beyond to make sure we were taken care of. will highly recommend this dealership to anyone looking for a used truck
We went into the sale these people were having at the old Newport cinema place. My husband said this is what I need and am looking for. They found us exactly what we wanted and needed. We got a great deal on it. It was an older rig and we signed many papers that we were buying it 'as is'. My husband is a mechanic. We can deal with 'as is'. They promised us they would detail it and put some new tires on it which they did. They then did a safety inspection on it. It did not pass. We had already paid for it. Mind you we purchased as is. What happened next is totally unbelievable. They fixed it at no cost to us and it was not a cheap fix. We were very well prepared to pay for it or at least half. They said it was ok. Still in shock about it. If I know of anyone looking for a car from a lot I will send them here. They are a 6 star company!
Crosspointe went above and beyond to find us our perfect car. They listened to what we wanted and respected our budget. We were never pressured into anything and it made the process so easy. Our salemen Doung, even texted me to show me more cars after our first initial visit and kept me in the loop of their inventory. We will recommend them to everyone we know!
We had a great experience with the salesman that helped us. He wasn't pushy at all and he was a very nice guy. The only thing about the whole experience that really upset me was the fact that the car was really dirty. A manager had been driving it around and the outside was covered in dirt and the inside had crumbs. We bought it on a Saturday and their detailing crew doesn't work on Saturdays. So they pressure washed the outside and handed us the keys. I expect that when I buy a car and pay over $15,000 for it for the car to be spotless inside and out. We ended up taking it somewhere and having it detailed for $200. If they would have offered to pay for it to be detailed or even offered for us to bring it back Monday that would have been really nice. Nice people though.
Watch out for the "yo-yo" financing and the "spot" delivery they try to pull on people to make a buck! It's ILLEGAL! I almost fell victim of it! Further auction will be taken, this is not ok to do to people when not everyone has a lot of money to work with!
Scott made it easy and the toyota i bought is fantastic. They are nice there-and they did what they said they would do.Integrity
We just purchased an SUV here. They were super easy to deal with. Really listened and helped us with the transaction. This is not a large chain dealer where you are whisked to so back office for a grind session. It's just a family owned dealer making long time customers. They provided shop records, the car fax, and confidence we were buying a good used car. Paul, Kelly, and Jeff really took great car of us. Check them out if you need a nice used car.
Wish I could give a 0 star!NEVER NEVER NEVER do business with them. They said (on a Monday) they could fix our van and would send for a part that would arrive on Thursday. They insisted we pay them for looking at our car plus half of the price of the part. They disconnected the side door (the initial issue) and cut off our Radio, DVD player and there was now a constant dinging in the car that caused my family literal headaches. We also noticed that they removed our license plate covers and replaced them with their own so they could get free advertisement. When Friday came and we still hadn't heard from them we called and got the response "Uh....what part was it? Where did I say I was getting it from?". THEY FORGOT ALL ABOUT EVEN ORDERING THE PART!!!!! We were then told it would be another week before they would be able to get the part. We were again promised that the part would be here and the car fixed by Thursday. On Friday we again still hadn't heard from them and when we contacted them they again acted like they had no clue where the part was and used every excuse in the book to cover their butts. They blamed their mechanic and his lack of the English language and the owner being in the hospital for everything. Finally the part showed up on Friday but since they don't work on Saturdays they refused to work on it in till today (Monday). 11 days later and we take it in but Michelle has a complete attitude when I express my frustration and am crying from a 11 day headache. They never tried to make the situation better in any way.The final kicker....when we got the car back, the inside of the car and carpeting is covered in grease and oil. We took them the car vacuumed and cleaned out but there was dirt and leaves all over the floor. Very unprofessional and shady business. We will be passing the word onto multiple review sites so everyone knows what a horrible experience they will get.
My overall review is these guys are very professional and speak well to the customer and also they would take whatever extra mile to satisfy their customers when you walk out you sure gonna have a delightful smile on your face. Adrian Smith - New York, NY
Amazing sales experience! I would recommend David and Sam to anyone interested in a used car!! Their 30 day buyback guarantee and safe shipping service is amazing. It was no need for a buyback as the car is amazing!Virginia Harris - Nashville, TN