Yes, the business hours may leave much to be desired however the customer service was excellent. We love our new phone and new service. This is the first smart phone we've had but we're totally satisfied with it. Even though we're pretty old and find new technology to be trying at times this was very easy to learn. I would recommend to anyone who is considering switching to a smart phone and doesn't want to have a huge monthly bill and sign a 2 year contract to go talk to the people at Spokane Wireless. You can even change your monthly plan at any time without any problems. They're very patient with novices. They were willing to spend as much time as was needed to help us. They even stayed late and when we told them we had to talk it over and think about it they didn't pressure us at all. Overall it was a wonderful experience.
The people in this store go out of their way to help! I had a problem with a phone I got from customer service and it was the third one. I went to several stores in Spokane and none of them would help me get a different model, except for the store on Regal! They were able to get me a new phone in just 2 days and this one works great! The managers and staff really care!