Son/daughter-in-law bought 2 phones for 75.00 a little over 2 weeks ago (w/impression insurance included) phone kept freezing and refused to honor warranty - little nick on side of phone and they said you must have dropped clerk suggested to add insurance for past to weeks after doing so still refused to help...personsonally think phone was bad, now stuck - will be going to diff company and will never refer METRO PCS TO ANYONE
I had a TERRIBLE expirence. I went in yesterday (2/5/17) to take a look at the iPhone 7. One of the staff came up and said, "hey can I help you?" I said, "no thanks, I'm just looking at this iPhone 7. I'll let you know if I have any questions." To which he replays, "oh I see how it is.... you came into my store just to look at my phones. You won't buy anything. I see how it is."I mean seriously now?I reply, "Excuse me? You're kinda rude. I'm going to take my business elsewhere." He says, "Yeah. You better."I came back to ask his co worker what their managers name is and they both were super rude. "Oh yeah, you better call my manager. He would LOVVVEEEE to hear this one! Ha! Want help spelling my name? Ha!"I'll never to business with these guys, let alone Sprint.
Yes, the business hours may leave much to be desired however the customer service was excellent. We love our new phone and new service. This is the first smart phone we've had but we're totally satisfied with it. Even though we're pretty old and find new technology to be trying at times this was very easy to learn. I would recommend to anyone who is considering switching to a smart phone and doesn't want to have a huge monthly bill and sign a 2 year contract to go talk to the people at Spokane Wireless. You can even change your monthly plan at any time without any problems. They're very patient with novices. They were willing to spend as much time as was needed to help us. They even stayed late and when we told them we had to talk it over and think about it they didn't pressure us at all. Overall it was a wonderful experience.
The people in this store go out of their way to help! I had a problem with a phone I got from customer service and it was the third one. I went to several stores in Spokane and none of them would help me get a different model, except for the store on Regal! They were able to get me a new phone in just 2 days and this one works great! The managers and staff really care!
Very poor customer service. Do not go to this store for help. The staff is rude, arrogant, and do not know what they are talking about.
worst customer service EVER. always rude. they told me to glue my phone case together, then it ruined my speakers so you couldnt hear me. and then told me to buy another phone!! they always pull stuff like that. or they lock the doors early and laugh at you sitting outside. i HATE this place.