They've sent me a pretty unprofessional and frankly creepy piece of junk mail, photo attached, which 1) got my address wrong, 2) plead "keep this matter private" (why??), 3) says they were trying to find my phone number on the internet (also why??), 4) doesn't actually allude at all to the fact that they're a real estate company. I'm not planning to sell any time soon, but if I were, I would definitely avoid them.
Wouldn't even give them 1 star if that was an option. Receptionist is rude. Agents don't return calls (even if you've been approved & told them you want the rental - i.e. calling to schedule lease signing). They will not get back to you no matter what you are calling about. Will allow tenants to got weeks with no heat, no appliance. And oh yeah - THEY DON'T REKEY THE DOOR LOCKS BEFORE A NEW TENANT MOVES IN!!!
The ladies that run this company are amazing. They are incredibly compassionate, caring, and understanding. We had a very difficult situation and from the moment they were made aware of the issue they did everything they could to ensure it came to a positive conclusion. From Beth, the owner, to all the lovely ladies who work in the office, they truly care on a very human level and you couldn't ask for a better landlord. Bare in mind Gates rent to hundreds of very happy and satisfied tenants. Typically the only people who leave reviews are people who had a negative experience and generally those people had some personal responsibility in the negative situation and like to push the blame onto others. I wouldn't hesitate to rent from these awesome people. Also worth noting that the negative review from the person regarding caged pets.... they were breeding rats in their apartment and made the whole building stink ... and even then the staff tried to help them with their transition out! Good luck finding any landlord that would allow you to breed a large number of rats in a rental apartment!
From an outside perspective, the people that work there are wonderful. They have a hard job of communicating between the property owners and the issues that come up from the property renters, and more often than not, they get blamed for the owners unwillingness to fix an issue.They work with people from all walks of life regarding applications.Good people to work for and reasonable prices on their rentals.I would suggest them to any of my friends looking to rent.
RenCorp took over management of my building within a week of moving in. There were a couple issues that needed to be taken care of that the previous management had been made aware of, one, being the dishwasher needed replacement and two, being the carpet needing replaced due to animal urine from the previous tenant. RenCorp, specifically Ivy Batton has repeatedly has ignored my requests for the necessary repairs, I have placed multiple phone calls, messages, I submitted a request in writing, and gone into the office on two occasions all to no avail. Ivy Batton has even went so far as to say that the issue of the carpet was not "particularly egregious," that they were doing me a "favor," and that I'm "lucky" they were doing anything about it. After 6 weeks my dishwasher was finally replaced but not without headache and lost income from taking time off work to make sure it got done on two occasions. The carpet has still not been replaced.
They are awful people they never told us how many caged pets were too many we stated on our application that we had SEVERAL page cages with rats in them. We are being kicked out as a result. They have been rude and stuck up the whole time and we left our laundry in the dryer ONE time on accident and then it was the only thing she brought up every time she saw us. We've also gotten smoking complaints and have never smoked in or around the building I wish we would have looked harder for a place to rent. Gates is awful and I would never rent from them ever again.
Usually the only people who leave reviews are the unhappy people. But I had an awesome experience with Gates Realty! They were kind and generous and treated me like a person. I loved the apartment I rented from them for over a year and a half. Plus I got my entire deposit back. They were great!
Worst place ever!! As a former resident I felt like I was there just to sit and die, the staff was lazy and seemed to not care about my well being. How is this place still open? Stay as far away from this place as possible.
The listing agent Christopher Bell shows very uncommon unprofessional behavior and arrogant attitude toward buyers. Christopher Bell refuses to provide any basic financial information (Cap Rate, NOI, rent roll) to the qualified buyer. He requested from the buyer to sign a confidentiality agreement. After the buyer sign the agreement, Chris Bell still refuses to provide any financial information without any reason. Moreover, Chris Bell starts behaving arrogantly in email response toward Buyer, accusing qualified Buyers/Investor in financial incompetency. The behavior of Christopher Bell is very unprofessional on the grounds of depriving the Seller a qualified buyer. This fact provides sufficient basis for estimating anticipated lost profit for Seller/Owner with reasonable certainty.Would not recommend Christopher Bell to friends and family under any circumstances.
Horrible landlord. He's a bully, evades any type o resposibility for poor conditions, and is very retaliatory. AVOID.