Conoco on Grand, Never Again!While trying to get gas and air in the tires with my two-year-old, I put the .50 required to start the air machine. The machine took my money, no biggie right. So, I went in and spoke to “Jeanie”. I explained how the machine took my 2 quarters and before I could even finish the sentence, she interrupted defensively stating they don’t give money to outdoor machines. Taken aback I just said I needed the machine to work and asked if she could help. Her response, “usually people put nickels in there.” I was so confused. I just said again, “well I put two quarters in and just need the machine to work, could you help?” Her response, “the machine works fine.” Shocked, I stayed calm (even though truly upset) and asked if she could try to get it to work. Her response, “no”. I made sure to get her name, and the owner’s name, Eric. Without even getting an insincere apology, I did not end up getting gas there and went on my way to another gas station close by. We have way too many options in Spokane for getting a basic service like gas and air. Many people want to provide quality service in their small businesses in our neighborhood and I can’t wait until this gas station goes out of business so a quality business can move in.
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The station at 305 S Thor St is so filthy and smells of urine that I almost called the city, but I want to give Conoco a chance to respond. The station is comparable to one in a 3rd world country, if there were restrooms. The restroom was filled with urine to the top and door had no lock. I asked the attendant why this station is in such deplorable state, but he had no answer. He speaks very little English, very rude, and dismissive. If this does not get fixed, I will make sure that the city gets involved and I'll get enough signatures to order this station closed. This is not acceptable.
If I could give zero stars, I would. We were referred by a neighbor and they were semi-local. Misdiagnosed our truck and OVERCHARGED for services in which they broke some bolts while trying to repair. They then wanted to do additional expensive repairs, when their faulty work did NOT correct the problem. Beware, charges are ridiculous for the service rendered, and they come across as incompetent when they can't identify the problem without guessing and checking and charging clients exorbitant rates! Labor costs were insane compared to parts required (example: $378 labor for $34 worth of parts) that didn't even correct the problem and potentially made it worse. To quote the worker, "it overheated while we were checking the gaskets and the fan clutch went out", but they did not feel it was their fault. Be VERY cautious of this local vendor.
Don't ever work for this company the management is a joke minimum wage and treat their employee's like crap very demanding and treat them like slaves I'll never shop there again let alone give them a penny it is a horrible inconsiderate company with no compassion for its employee's
I'm super unpleased with the people the manger hired me and my boyfriend were at the front counter waiting for the cashier to get off his cellphone and me and my boyfriend were talking and the cashier yelled at us to SHUT UP. Vary rude and I'm calling his manger tommrow.His name was Rick or Zach but he was an older man in his late 40's early 50's I will never go back there again as long as the manger has vary rude people there
BEWARE!!!I wouldn't even give it a one star! I went through this car wash on their deal day (Wed). As everyone else i waited my turn in line. Finally it was my turn to go in. Just before I was told to put my van into neutral. A young kid stopped the car wash twice in front of me while there was a truck "going through it". Little did i know that the truck in fact was don't going at all and somehow came off the tracks and wasn't moving!!! As i was in neutral going through the car wash I noticed that the white truck in front of me wasn't moving and i was getting closer and closer little by little! I bumped his truck several times because he was off the tracks. Making me go off as well. I basically was pushing his truck out with my mini van Through the car wash. I had the BIGGEST panic attack of my life! I kept bumping him over and over. (By the way the sides of my van are getting scratched and dented up due to me bumping the truck that wasn't place on the line properly!) Finally the truck put it in "drive" and pulled out of the carwash through the middle of the rinse cycle. Both the man and i assessed the damages made to my van. The van was dented in the front due to me bumping his hitch over and over and the sides of my van got scratched up. He and I went in to report the damage of course there was no manager there to hear what happenedCalled back for several weeks trying to get ahold of someone to figure out why and how this could happen? What they are going to do about the damages?3 weeks later we get a call basically saying that it's not there fault? REALLY?!? Crazy people! my van was scratch free and now dented up and its not their fault. Im pretty sure if you dont load the cars on properly it's there fault.PLEASE DON'T GO TO THIS CAR-WASH, UNLESS YOU WANT YOUR CAR SCRATCHED AND DENTED UP!!!!!!! STAY AWAY~~~
Useless. I called for a price and I felt as though I interupted everything. I was not treated as someone who may be potential business - but as an annoyance. Don't know if it was just because I'm female. Either way - I will never ask them for ANYTHING!