Had a issue at first, We understood it was not their fault but as soon as we let them know about the problem they went above and beyond to make sure we were taken care of. will highly recommend this dealership to anyone looking for a used truck
My experience at Hopkins Auto was fantastic. I went in to have a brakelight changed and to get my dim headlights looked at and they diagnosed the problem with my headlights and fixed them for free. They were professional, kind, and helpful. I will definitely be returning!
Very impressed with this dealership. We bought my son's first car here after visiting many other lots. The amazing part, is that in the first week, my son had the car, the alternator went out. We figured it would be easy to change and bought one. Well, not so easy to change. I called Chris and was asking for help or advice, and he volunteered to have the car fixed. We paid for the alternator and he paid the mechanic. This was way above and beyond. It is great to see an independent owner, stand by his product, the only place to buy a used car.
We went into the sale these people were having at the old Newport cinema place. My husband said this is what I need and am looking for. They found us exactly what we wanted and needed. We got a great deal on it. It was an older rig and we signed many papers that we were buying it 'as is'. My husband is a mechanic. We can deal with 'as is'. They promised us they would detail it and put some new tires on it which they did. They then did a safety inspection on it. It did not pass. We had already paid for it. Mind you we purchased as is. What happened next is totally unbelievable. They fixed it at no cost to us and it was not a cheap fix. We were very well prepared to pay for it or at least half. They said it was ok. Still in shock about it. If I know of anyone looking for a car from a lot I will send them here. They are a 6 star company!
Crosspointe went above and beyond to find us our perfect car. They listened to what we wanted and respected our budget. We were never pressured into anything and it made the process so easy. Our salemen Doung, even texted me to show me more cars after our first initial visit and kept me in the loop of their inventory. We will recommend them to everyone we know!
We had a great experience with the salesman that helped us. He wasn't pushy at all and he was a very nice guy. The only thing about the whole experience that really upset me was the fact that the car was really dirty. A manager had been driving it around and the outside was covered in dirt and the inside had crumbs. We bought it on a Saturday and their detailing crew doesn't work on Saturdays. So they pressure washed the outside and handed us the keys. I expect that when I buy a car and pay over $15,000 for it for the car to be spotless inside and out. We ended up taking it somewhere and having it detailed for $200. If they would have offered to pay for it to be detailed or even offered for us to bring it back Monday that would have been really nice. Nice people though.
Watch out for the "yo-yo" financing and the "spot" delivery they try to pull on people to make a buck! It's ILLEGAL! I almost fell victim of it! Further auction will be taken, this is not ok to do to people when not everyone has a lot of money to work with!
Great experience. Very friendly and helpful. Went above and beyond looking for parts. Was a great experience in customer service
Scott made it easy and the toyota i bought is fantastic. They are nice there-and they did what they said they would do.Integrity
Very knowledgeable shop! Wouldn't take my Subaru anywhere else! Great staff and small business Feel!