National is my primary source for rental cars using them two to three weeks per month. While rental costs are important to me I place great value on the friendliness and helpfulness of the people that I have contact with during the rental experience. From the young lady l I talked to at the counter to the gentleman who met me upon return of the vehicle - the National personnel at Spokane were great!
The customer service was fantastic. They gave me a free upgrade to a luxury vehicle which was fantastic, I had a 2 1/2 hour drive to my destination so the ride was very comfortable. When I returned the car I parked it, gave the attendant the key and he sent me an email confirmation that the car was returned. This was the easiet car rental I have ever had. I would rent from Enterprise again 100%.
arrived around midnight the mgr on duty was kind accommodating and friendly. auto selection was pretty good I was offered an upgrade as just a courtesy .
A few years ago I had a very positive experience with Enterprise so I tried them again on August 29th of this year at the Spokane airport. Things went OK until I was unable due to health issues to return the car. The Spokane folks said that I could return the car to their facility at Castlegar airport in BC. I got a ride there only to discover that Enterprise closed that facility almost two years ago. I think a company should know "details" like this. I am not sure of the final outcome however this was not a good experience to say the least. Hoe you can fix this glaring communication problem within your company. Regards, Richard Oswald
The overall rental process went through my insurance company. Enterprise prides themselves on we'll pick you up and drop you off after renting a car through them. They fail to tell you that at Airport locations they will not honor this process. I picked up my car from the airport due to convenience to my home location. They should make this policy known on their commercials. Every person I've ever talked with, had no idea about this.
Was able to switch to a fabulous SUV for the lengthy rental. Counter help from Jeff was exceptional.
Always excellent service, pricing and selection. Easy to reserve online and ready to go when you arrive
What a great experience my husband and I had with the rental place. In and out fast and excellent service.
Mike and the rest of the crew made this rental a pleasure. I plan on using Enterprise again. Thank You for a great job.
Thank you Enterprise for another enjoyable rental experience. I have rented from you for years and this trip was no different. My son and I were in town to visit colleges. We had an unexpected, but much appreciated bonus. We were upgraded to a convertible Camaro. Nice way to tour the area. Thank you Enterprise.