They did not have a bike in my size. They are the local dealers for the brand of bike I was looking at so it is surprising they don’t have all the sizes to try. They found one and ordered it. I agreed to pay 1/2 down. Before the bike got there, I called and told an employee that I found out I need my knees replaced and won’t be able to purchase the bike. He failed to note our conversation and the bike arrived and got assembled. When I paid the down payment, I was never informed that the money was non refundable. Even if I was still able to purchase the bike, I would expect to be able to test ride the correct size bike before committing to buy. I was told that I could not get my down payment back.