Fast delivery. Excellent food & huge portions. Even happy to make the dietary changes I needed.
Absolutely not. This place was dirty, the carpet was sticky, there was food splattered on the walls and the tables though wiped, were sticky and everything disorganized. The employees seemed skiddish and barely spoke english which raised some flags. Windows were all completely foggy and the food was luke-warm and the signs for what the food is were ineligible. The 'raw' fish looked dried out. I have eaten in 3 world countries many times in very bad looking places and still been able to eat the food, but I couldn't here. Went on a date (rare occasion) with my husband and felt like crying. Should have walked out the moment we saw the place.
When I got in there, a man greeted me and asked if I needed a seat. I told him I was there to pick up an order and he said someone would be up in a moment to help me. I was standing there for a few minutes before a woman came out and asked, quite rudely, if I was there to pick up an order. I was polite when I said yes but she didn't say anything, just walked away. I was standing up there for another minute or so when a man came in. The same woman was up there in a flash and as she took the man to a booth I heard her say "are you here to eat or see me". She didn't even acknowledge me, or give me an update on when my order would be ready. I stood there waiting and by this time it was after 11:20. I was thinking about just walking out since I could see her in the back, slowly walking around, talking to people. But as I was about to leave, I saw her coming up with my order. She didn't say anything as she approached, she simply threw my order into a bag and set it on the counter. Then she looked at me with a look that can only be described as downright angry and demanded to know how I would be paying for the order. I was still polite because I thought that would get her to be a little less curt with me but, unfortunately, she just seemed to get worse. She took my card and ran it through but wouldn't look at me or talk to me. She then gave me my card back with the receipt slips to sign but didn't have a pen. She looked for a couple seconds and then I said I had one in my purse. I signed the receipt and did not put a tip. I didn't feel one was deserved after the treatment. When she saw there wasn't a tip, she became even more coarse which I did not think was possible. She didn't say thank you when I handed her the receipt back, she didn't tell me to have a good day or come again. There was no politeness whatsoever and not one ounce of customer service was displayed. This is will be my one and ONLY trip to this restaurant.
This place is dirty, smells like urine and I have no idea how they are still in business or the health department hasn't shut them down. The McDonalds style jungle gym was filthy and run down. There were old socks and a shirt. My daughter said there was VOMIT in the tubes. The whole room smelled like pee. The owners kid was running all over like a feral child. He was dirty and smelly, and I was very uncomfortable with him near my children. The lack of supervision for him and overall filth of him makes me want to contact social services. I am pretty sure the owners live in the trashy RV that hasn't left the parking lot in years and is plugged into the building. The cheese tastes like plastic, the drinks taste like bleach and staff looks like they were just released from prison. They are very unwelcoming and very unfriendly. They act like every customer is a huge inconvenience. They nickel and dime you. Charging for cheese as a topping, charging for refills, charging for kids to play on the toys. The salad bar was gross. The lettuce was wilting, discolored and old. The toppings offered were olives and old carrots with some crumbs of crotons. The ranch was so old IT WAS CURDLED AND SOUR. This place is going to make people really sick. Everything is way overpriced, and I mean WAY overpriced. The place is covered in signs telling you what you cannot do. After reading other reviews I know this wasn't just a one time issue, this place has a serious problem and will never stay in business. The responses from the owner on google reviews are volatile, antagonistic and full of excuses or blaming their customers. Not to mention full of spelling and grammatical errors. How incredibly unprofessional, were they drunk when replying?! One person said something about the fire being an inside job... well LOL at the owners response! Now we all KNOW the rumors are true. Never again will we visit this horrible, filthy, disgusting, hostile, run down rat hole. ��������
Garbage!! Worst food and customer service to match. Don't waste your money. The pork fried rice was an ice cream scoop of plain rice with chopped up bbq pork sprinkled over the top. The list goes on...will NEVER waste my money on this place again.
I live real close, it's very unfortunate most of the girls who work at Cozy Coffee are incredibly rude. There's one girl, if I see her at the window I consider just driving right on through. I finally had it this morning, I will make a detour on my way home to hit a coffee stand where they are at least friendly. I usually don't write reviews as I'm a business owner and now how upsetting a bad review can be.
I really love this place. They have a great variety of flavors and I haven't managed to find a single thing I don't like. I'll recommend the fried rice and Mongolian beef while I'm here :)
Typically it takes a lot for me to write a review I have to be very impressed or NOT. I am a sucker to good customer service which I feel most places lack a good effort of customer serviced these days. In this case the customer service was great the staff was friendly and went out of their way to give a blow up football to my 2 year old. It was really sweet. The pizza was good but not what I would call gourmet and I wasn't expecting it to be. What the problem is that it has been going down hill ever since the new ownership/ or should I say around the time of the fire...The fire was shortly after the new owners came in. The inside has partial nice areas and partial run down areas giving the dirty feeling you get like I'm washing my hands 10x during our 1.5 hour visit. Also I don't understand why you have to pay for the toy area when paying for expensive mediocre pizza. What prompted me to write this review was the last two visits. In which the salad bar has in no better terms disgusted me. The last visit prior to today 10/5/14 was April of 2014 the salad bar had wilting old looking lettuce, old looking boiled eggs and bizarre items like canned beans etc and not much fresh normal items like tomatoes or cucs... otherwise that visit wasn't the worst it made me hesitant to go back but not completely turned off. Today visit 10/5/14 on the other hand was the last straw. we went for a birthday and decided to dine separately while our son enjoyed the party across the hall. The salad bar once again wasn't the freshest it was older lettuce and looking and the same w/strange items but I can make due. HOWEVER THE SWARM OF FRUIT FLIES AND THE SUBSEQUENT DEAD FILES FLOATING AMONG THE BABY CORN WERE NOTHING BUT HORRIFIC. I THOUGHT MAYBE IM OVERREACTING THERE WERE OTHERS EATING IT AND THE STAFF HAD REFILLED LETTUCE AND GAVE IT NO MIND. I TRIED TO EAT A FEW BITES BUT COULDNT GET IT OUT OF MY HEAD ESPECIALLY EVEN AFTER I SAT DOWN ACROSS THE HALL AND THEY HAD FOLLOWED MY PLATE AND CONTINUED TO HOVER OVER US AS WE ATE. Invitation or not we won't ever be returning.
The sweet and sour chicken is amazing...
We think it's the best Chinese food in town. The service is always great as well.