15223 E Indiana Ave, Spokane Valley, WA 99216
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05/19/2010Provided by Citysearch -
My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :)
I got in touch with the local geek squad and dropped my machine off. For $199.99 and three days of work they said they would have it up and running better than ever! This didn?t go down like the nice gentleman wearing black trousers had promised. 7 Business days later, I still had a broken computer and a quote for $449 to remove viruses, fix the hard drive and install antivirus software. Not happy with this price, and already out $200, I started calling a few acquaintances.
One suggestion I received was to call Secure Remote Support. I called their toll free number to inquire about the cost and was told that they could remove my virus for $79.99 and could do it either by remotely connecting or if I preferred I could send the computer in to them. For time saving purposes, I chose to have them remotely connect and was assured if they could not fix the problem there would be no charge for their time. I liked the sound of that so I took them up on it. After about and hour the computer was repaired and I was ready to email again! No need to replace the hard drive. They did also sell me this antivirus software for another $59.99. It also came with a guarantee as well. They definitely did a great job, and Ill be thinking twice before going anywhere else.
03/16/2010Provided by Citysearch -
What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews.
Sloppy workmanship is the best way I can describe the geek squads work. I am a student and really need my computer to do my schoolwork and keep in touch with friends and family. I unfortunately was downloading software for my cell when I lost power and the computer shut off mid update. I took the computer to the geek squad and had them repair it. Not even a day after picking it back up it starts having the blue screen of death causing corruption to some files. After a call to the best buy where the geek squad is located they wasnt to charge me again to diagnose the problem. Unwilling to give them any more money I called a few of my ""computer friends"" to see if someone could help. All are students as well and are dealing with finals as well. One did recommend a remote service (secure remote support) which I contacted and liked what I heard. Fortunately they were able to help where the geek squad was unwilling to even entertain the idea that they hadn't repaired my operating system. That is the last time I evedr take my computer to them.