SCAMERS !!!we moved into a apartment and lived there for 3yrs when we moved they charged us with a carpet cleaning fee when they removed the carpet and updated the place!
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Worse Rental Experience We've Ever Had!A previous rental plan fell through and left us in a pinch to find a new place to live quickly within our budget, so we found the Amberwood Club apartments managed by KPS Management. They were overpriced for how nasty and old everything was, but we had to have somewhere to live. The carpet had stains, burns, and was literally shredding. Most of the drawers and counters were falling apart, the place was not as clean as it should have been (inside or out), we did considerable cleaning upon moving in.They were missing the necessary grate and screen for the fireplace to make it possible to even have a fire.....kind of an important thing for the price you're paying to enjoy a fireplace! We put in a work order which probably made its way to the circular file folder as there was still no sign of it at the end of our 6 month lease.We had to move out early due to my husband's job out of state and paid almost 2 months extra. I can understand no mercy in policies (though nowhere in our written paperwork that we were provided was there any lease breaking penalty spelled out), this is business afterall.So almost 2 months later, we had a family member come to do the walk thru. We were charged for 4 hours @ $25/hour (let's be honest, they probably paid someone $10) because (per their representative "no matter how small the mess, we have to charge that minimum for someone to come out and clean it up"..).one "mess" that automatically meant they took $100 out of our deposit? The fact that there were leaves that blew onto the back deck that we had left in broom swept condition. The kicker-when we moved in....do you think it was broom swept? NOPE! They were extremely neglectful in returning phone calls and arranging timely walk thru appointments. Once they have your money, why would they care to return your calls afterall? Their representative was adamant that we had been issued a key that we never were (and was not in fact needed at that property). I don't like being called a liar. Luckily, after my advising him I would spread the truth of their deposit gouging and dishonesty, it looks like they didn't charge us for the imaginary key afterall (not that you can tell as they did a poor job of itemizing any charges, despite my request). Their letterhead says "Quality Rental Housing, Affordable Prices, and Unbeatable Service". Pretty much the exact opposite of what we experienced. I would NEVER recommend working with this company. Very dishonest, very poor quality.
Never do business with these ppl or expect anything from these people. The old woman does not remember conversations had from just hours before. Properties rented that need major repairs. Weeks before work gets done.
This was the management company for the house we rented on Russell St in Airway Heights. The staff in the office was ok, but not the property manager, Wendy. In each encounter with her after our move in, she was unpleasant, rude, and confrontational. For example, where a friendly reminder to cut the grass would be appropriate, we received instead a nasty note and threats that we would be charged for a landscaping crew to be hired if it was not done immediately (this was the first notice, not a repeat violation). She had my wife in tears on one occasion who was then afraid to answer the door if Wendy was there. I strongly recommend against renting a property from this company if Wendy will be your property manager, but I have nothing negative to say about them otherwise.