Monster Trash & Roll Off
689 W Morgan St, Spencer, IN 47460
Phone: (812) 829-0000
Specialties: Trash, Garbage
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I wish I had seen these reviews before having them start my trash service. From the beginning I should of known it was going to suck. It took like 3 or 4 weeks to even get a tote to put the trash in. There was a week they didn't pick up my trash so I called to see if they would just add another week on to my current service period, to which they said NO. They offered to pick up 3 extra bags at no charge the next week. Wow, thats a great idea because we never use more trash even in 2 weeks that over flows the tote. So they basically did nothing for missing us. They also have no way to pay online unless you call and talk to them directly and pay an extra fee. For some that may not be a big deal but for me its a huge inconvenience. I have used another service for 3 years prior to this and they were awesome, too bad Im out of their service area now. I am dropping the monsters that run monster trash asa!.
I have never been so disappointed in a company! Monster Trash is employed by my HOA or I would go with an alternate company instantly! Their pick up times are inconsistant IF they decide to pick up trash at all. We ordered a roll of dumpster because they never give notice of heavy trash days until after the fact....and they never delivered the dumpster! When I've called to schedule a heavy pick up and pay for it myself, the workers may or may not take all the trash. Just because you run a trash business doesn't mean you have to treat your customers like trash! Horrible!
They are SO SO rude!! No Customer Service!!! Too big for their own britches - so many customers that they DONT CARE if they have you as a customer or not!!!!! Expensive. Just jacked our rates! Wont even do a better job for a tip if ypu can believe that! My husband used to work for city of bloomington doing trash removal and he was good to his residents and they were good to him. Thats how it should be!!!