Turned away 40 min before closing. They lost all their good help. Owner cuts hair the way she wants. Not going back.
The worst customer service They left a bold spot on my hair for a month and a half and wouldn't give my money back since then I still loose my hair the like fried my scalp I'll never go back
THESE PEOPLE DONT GIVE REFUNDS WHEN THEY MESS UP YOUR HAIR! You will regret ever coming here! A 2.5 review is no joke! They claim they are a personally ran business just in spearfish when you have complaints even though there are cost cutters around the nation. DONT COME HERE!!!!!!! SAVE YOUR TIME/MONEY SOMEWHERE ELSE!
THESE PEOPLE WILL TAKE YOUR MONEY AND NOT LISTEN TO YOUR CONCERNS/ COMPLAINS! DONT COME HERE WHATEVER YOU DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WILL REGRET IT!!! THERE IS A REASON THEY HAVE A 2.5 REVIEW! ITS NOT JUST A COINCIDENCE
I left in tears after seeing my hair. I showed the hair stylist a picture of what I wanted & I got nothing like the picture. My hair was bleached by the hair stylist and I didn't even know she was bleaching it until after she started. My hair has chunks of blonde in my natural brown. I talked to the manager shortly after asking her for a refund so I could go to a stylist that I trusted. Shortly after she calls me back saying she is not going to refund me. I told her I was not satisfied with the decision that was made so she told me to come in so she could see my hair. My fiancé came with me & while she was trying to convince me that my hair looked like the picture my fiancé walked up to see what she was pointing out in the picture. The manager told my fiancé to back off & that this didn't concern him in any way. She then tried to intimidate us by telling us the person across from us that apparently works there that wasn't even getting her hair done that she's a cop.
Having been turned away more than 2 times with an hour before closing time. Really not my loss but yours, you've lost our buisness, tips and all. What a crappy way of running a business, if you close at 4 instead of 5 POST it on the damn door!
I recently started going to Twilight Salon & and couldn't be happier! Tacy and the whole crew were fantastic! They were very accomodating to my wishes for my hair, and it was a very relaxing experience. I am glad to have a new salon to go to for services :)
Horrible customer service, and I received one of the worst bridesmaid hair styling jobs ever. Literally, I don't know how a hairstylist could let me walk out of the door and actually be proud of how she did my hair. It was just simply awful. They also double booked my friends wedding and had to cancel on her and the entire wedding party a month or so before the wedding! Go somewhere else if you want to actually get professionally looking wedding hair.