Daughter went in to get mani for prom. Nails are lopsided, thick in some spots and paper thin in others. Polish looks like a kindergartner did it. She's in tears! Went back and asked them to fix it. Looks worse! Avoid this place.
My husband and I went in for two spa pedicures on Saturday. Since we had been before without an appointment and had to wait forever, we made an appointment for 11am. We were even there 30 minutes early to sign in. We left without our pedicures a little before 12 noon. Other patrons came in, and apparently because they knew staff, they were taken back immediately. After this happened for the fourth time, we left. We definitely won't be back. There were about six other people, some waiting for over 2 hours, who were also passed over. The silly thing is, we were there for two $36 pedicures. They were skipping over us for polish changes and $15 fill ins. Poor customer service, poor way to do business. With a nail salon on just about every corner, don't waste your time here.
I went to the salon at 9am on Saturday. I was asked what service I would like, the normal when you enter all nail salons. However, I didn't expect abnormal customer service. There was a strong odor of Clorox and Fabuloso. I kindly requested a mask, the man looked at me as if I were asking too much. He gave it to me then began doing my nails. I showed him a picture of a nail design that I had wanted. Immediately, he shun my phone away, saying we don't do 3-D designs. I said okay that's fine but could you design my nail in a similar pattern, lines, glitter, and diamonds. He said NO. I asked him if he does designs, he said yes but simple ones. Thinking there was a language barrier. I said well great, and reiterated all I needed were white lines, glitter, and diamonds. He said NO, again. At this point, the technician was refusing to even listen to my request. He was very rude and it was discouraging. As a first time visitor I didn't expect that level of customer service. I overlooked his rude attitude, until he told me that "I need to hurry up and figure out what design because he is too busy". Now mind you I understand how timing is important, however, he still had to finish my nails and paint my toenails with gel polish. Regardless, I am a consumer, I am paying you for services that you provided. I don't understand how you DO NOT HAVE TIME. Not only that he said that around a few other customers who were in shock because they couldn't believe he said that and in that tone. As a nail technician professional, you have to consider your customers first, make them feel comfortable, and build a rapport with your customers because you never know who they are, who they know, and how their opinions could effect your business, ultimately the business's reputation.
OK so this is my first time getting my nails done by these people they were very good and I was very impressed with what they did with my nails I believe that they are the best business of nails out there.
I will not go anywhere else. I love the family there, Cindy, Dan, and their daughters are great. Cindy does my eyebrows and my nails, and her husband does my pedicure. Their daughter Nina I awesome as well and they are all very nice. The staff is awesome too. I have been coming here since April 2015 and will continue...
Great experience with spa pedicure. Tech., "Lee" was very careful and efficient, yet did not rush through service. I'll go back there again!
Horrible !!! Don't waste your time and money there. They had done a terrible job. Very bad service and bad attitude. I wouldn't recommend anyone to go there.
I went for gel nails and had to go back later in the day to fix. because there were streaks and the polish was already chipping. The UV light burned my fingers and the nail technician tried to buff off the polish and ended up drawing blood from my cuticles. My fingers actually hurt.
This is the best I have done. This shop is clean and beautiful. They have the best service ever. They are sweet, polite and good caring. You need come there at least once time. I'm sure you love it.
It was only my second time visiting the nail salon. The first time I was on edge-based on not being welcomed. I made another appt because Tony did my nails okay, and the location is convenient from my employer. I made an appointment and an hour later I was never seen. When I went to ask Tony he because abruptly unprofessional and made numerous of comments. The one that stood out the most was that he would not make a future appt for me. I politely excused myself, and would never RECOMMEND THIS PLACE!!